Ian Tunnacliffe talks to Mike Reyes from Sabre and T2RL's Amanda Campbell in an extract from a longer conversation. Agentic AI is rapidly changing how travelers search, compare, and book travel. Ahead of T2RLEngage 2026, Mike Reyes explores what this shift means for airline retailing and how airlines can maintain control of their offers, customer relationships, and commercial outcomes as discovery increasingly moves into AI-powered channels.
August 4, 2026Episode 1639 min
OOSD Update
Ian Tunnacliffe , Ian Luck and Yuna Huellou discuss the progress towards adoption of modern standards and inevitably the involvement of Artificial Intelligence in the industry migration to Offer Order Settle Deliver.
August 3, 2026Episode 1524 min
Is Delivery Having its Cinderella Moment?
Ian Tunnacliffe and Amanda Campbell of T2RL hear from Ink Innovations CEO Shawn Richards about the current status and outlook for the Delivery of services within modern airline technology platforms. For years the industry focused on Offers and Orders while Delivery remained the overlooked stepchild of airline retailing. Is delivery finally getting its moment and what measurable value can we expect to see as a result?
July 23, 2026Episode 1422 min
Making Modularity Real: Interoperability and the Economics of Transition
In anticipation of the T2RL Engage 2026 Conference in September Ian Tunnacliffe talks to Barbara Moreno and Jonathan Newman of our Knowledge Partner Accelya about the realities and future of modularity in airline technology. Interoperability has become one of the industry's biggest talking points, promising greater flexibility, faster innovation and freedom from vendor lock-in. But how close are airlines to making it a reality? What technical, commercial and organisational barriers remain, and what will it take to build truly open airline retailing? Join industry leaders as they separate ambition from execution.
July 20, 2026Episode 723 min
Do Airline AIs Need a Matchmaker?
Ian Tunnacliffe and Rasih Ustun of T2RL talk to Justin Jander, Senior Director of Product Management at PROS. Dynamic pricing with AI requires interaction and coordination between multiple models running different functions. How can we ensure there are smooth interactions as the world becomes more AI reliant?
July 13, 2026Episode 1337 min
Airline Operations Systems in Focus: Insights from the T2RL Market Report 2026
How is the airline operations systems market evolving, and what does it mean for airlines making technology decisions today? In this episode of T2RLTalks, Amanda Campbell, Head of Research at T2RL, steps in for regular host Ian Tunnacliffe. Joining her in the studio are Bert Craven, Deputy CEO at T2RL, John Szatkowski, SVP Digital at Seabury Airline Strategy Group, and Claire Taitte, VP at Seabury Airline Strategy Group, to discuss the key findings of the T2RL Airline Operations Systems Market Report 2026. Together, they explore: * Continued vendor consolidation across the market * Why suboptimal technology decisions can have lasting operational and commercial consequences * How vendors can build stronger, more successful engagement with airlines If you're involved in airline operations, digital transformation, or technology strategy, this episode offers valuable insight into one of aviation's most important, yet often overlooked, software markets.
July 2, 2026Episode 1019 min
Interlining Workshop Podcast
In this episode of T2RL Talks, host Ian Tunnacliffe is joined by industry experts Jerry Foran and Gyorgyi Szantner to tackle one of the most complex and "thorny" issues in aviation: interlining in the modern retailing era.While the foundations of interlining date back to 1947, the digital revolution is forcing a major rethink of how carriers cooperate. The team explores why the traditional Multilateral Interline Traffic Agreement (MITA) is struggling to keep pace with dynamic pricing, non-interlineable fees, and the rise of low-cost carriers.Key discussion points include: The Revenue Control Crisis: Why current settlement processes often leave airlines with little control over the final revenue they receive. Expanding the Ecosystem: The challenge of integrating non-airline partners, such as rail and bus companies, into a seamless customer journey. The Path to Modern Retailing: Assessing whether the industry is ready for the shift toward "Offer, Order, Settle, Deliver" and the status of new frameworks like IATA’s Standard Retailer Supplier Interline Agreement. This conversation serves as an essential preview for the upcoming T2RL Engage conference in London this September, where Jerry and Gyorgyi will lead a dedicated workshop to map out the future of airline partnerships. Whether you are a seasoned specialist or new to the field, this episode provides a comprehensive look at why modernising interlining is critical for the future of airline profitability and the passenger experience.
June 30, 2026Episode 1222 min
The Payments Plot Twist with CellPoint
T2RL's Ian Tunnacliffe and Amanda Campbell talk to Shaun Donaghey, Chief Commercial Officer of CellPoint. Are payments an underappreciated value-driver. What kind of gains can airlines realise by doing things "right"? We will identify the most overlooked areas of opportunity, digging into the question of “What’s holding us back and at what cost?”
June 15, 2026Episode 836 min
Research Report - The Market for Revenue Management Systems
In this edition of T2RL Talks , host Ian Tunnacliffe sits down with expert T2RL consultants Jerry Foran and Rasih Ustun to discuss the rapidly evolving world of airline revenue management (RM).The conversation centers on the findings of T2RL’s latest annual survey of the market for RM solutions , exploring whether traditional revenue management still has a role to play as the industry moves toward modern retailing and OOSD (Offer, Order, Settlement, and Delivery). The panel examines the "inevitable" shift where offers are created in response to every individual query and how the science of RM must adapt to become more customer-centric.Key highlights of the discussion include: The Integration of RM and Pricing: Why the historical separation of these two functions is being consigned to history in favour of joined-up commercial processes. Ancillary Revenue Management: The challenges of applying RM principles to services like seats and bags, including the complexities of data collection and optimization. The Role of AI and Machine Learning: How sophisticated RM providers are using AI tools to extract actionable insights from increasingly large and unstructured datasets. Market Dynamics: A look at why some major airlines continue to build in-house solutions to keep their science proprietary while others move toward specialist vendors. "Bring Your Own Science": A look into the future of unified offer optimization platforms and the assembly of different components to manage right-to-fly, ancillaries, and bundling. Whether you are interested in the rise of dynamic pricing or the future of network optimization, this episode provides essential insights into the technology and strategies shaping the airline industry today. To learn more, subscribers can download the full report at t2rl.net or join the conversation in person at the T2RL Engage conference in London this September.
June 12, 2026Episode 1126 min
Beyond Launch: Managing a Multi-Vendor Offer & Order Ecosystem for Commercial Advantage
This episode picks up where the industry's attention has been fixed: the live operation of Riyadh Air on FLYR Offer & Order - the first full-service airline running a fully native Offer & Order platform in production. Rather than revisit the build, this conversation moves the story forward. Joining the conversation are Sam Chamberlain , Chief Product Officer at FLYR , and Raghuvir Konanki , Director of Product and IT Delivery at Riyadh Air alongside host Ian Tunnacliffe and Bert Craven , Head of Technology Practice at T2RL
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