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Syncing with ServiceNow

Syncing with ServiceNow

Hosted by XenTegra

TechnologyEducation
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Episodes

55

Latest episode

Aug 2026

Language

EN

About the show

Welcome to Syncing with ServiceNow , the podcast where we explore how ServiceNow’s powerful platform is transforming businesses and IT operations worldwide. Hosted by XenTegra, a trusted ServiceNow partner, we dive into the tools, innovations, and strategies that help organizations streamline workflows, boost productivity, and deliver exceptional customer experiences. Each episode brings you expert insights, real-world success stories, and actionable tips to unlock the full potential of ServiceNow—from IT service management and operations to HR, customer service, and beyond. Whether you’re a ServiceNow pro, a decision-maker, or just getting started on your journey, this is your go-to resource for staying ahead in the world of digital transformation. Tune in, stay informed, and let’s sync up to revolutionize your business with ServiceNow.

Listen to episodes

55 recent
August 6, 2026Episode 5618 min

Syncing with ServiceNow: How to Identify, Sponsor, and Scale the right Agentic Use Cases

Podcast Description: How do you move beyond AI experimentation and identify the use cases that deliver real business value? In this episode of Syncing with ServiceNow , Fred Reynolds is joined by XenTegra Senior Solution Architect Kristin McDonald to discuss the key strategies for successfully implementing agentic AI workflows in ServiceNow. They explore how to prioritize high-impact use cases, ensure your data is AI-ready, secure executive sponsorship, and scale AI initiatives with a thoughtful roadmap. Whether you're just beginning your AI journey or looking to expand existing capabilities, this episode offers practical guidance for turning AI into measurable business outcomes.

July 6, 2023Episode 1934 min

Syncing with ServiceNow: 3 ways to supercharge HR digital transformation

Human resources (HR) digital transformation isn’t just a switch you can flip. It’s a never-ending process that starts at different points for every organization and team. When I meet with HR leaders across industries, I’m always excited to learn about their unique, complex challenges. As we stare down a new wave of economic uncertainty, it’s never been more important for HR leaders to make a strong business case for HR digital transformation , whether for our CEOs, boards, or investors. In a survey by Fortune and Deloitte , 76% of CEOs said they have a “pessimistic” 12-month outlook for the global economy. Especially in this climate, business leaders want to know what kind of value they’re getting from their technology investments. They also want to improve productivity and efficiency across the workforce. I know from experience how difficult it is to implement massive HR changes at a global organization, no matter the global economic pressures. That’s why I joined ServiceNow: We offer a world-class platform that delivers tremendous value for our employees, managers, and company. We do this for our customers too. HR leaders need new ways to deliver for their people and drive business success. As an HR business leader, I want to share three ways a company can supercharge its HR digital transformation. Host: Andy Whiteside Co-host: Fred Reynolds Co-host: Kristin McDonald Co-host: Becky Whiten

November 6, 2023Episode 2424 min

Syncing with ServiceNow: 5 principles of great experiences

Product experience is a key driver of business success for ServiceNow and our customers. That’s why my product experience team and I spend a lot of time focusing on design principles that help ensure we exceed our customers' expectations. You don’t have to be a designer to use these principles and create great experiences . These are fundamentals that anyone can put into practice. Host: Andy Whiteside Co-host: Kristen McDonald Co-host: Becky Whiten

June 14, 2021Episode 548 min

Syncing with ServiceNow: Return to the workplace: 4 steps to ensure business resilience

Today’s business demands that IT transform from a cost center to an innovation engine. To foster a business mindset, IT leaders need full visibility into operations so they can achieve desired business outcomes. At ServiceNow, we run IT like a business to deliver value quickly, improve productivity, and create great user experiences. The CIO Dashboard is one of the capabilities our IT leadership uses daily to advance business outcomes that help us scale. It’s based on a framework consisting of key decisions to be made, business-critical questions, and the required insights to help leaders chart the best course toward their goals. Host: Andy Whiteside Co-host: Eric Schwartz

May 27, 2021Episode 329 min

Syncing with ServiceNow: How automation simplifies hardware asset management

Anyone involved in any kind of datacenter or physical IT operations faces multiple challenges every day: Manual tracking in Excel spreadsheets Entering data into multiple systems, depending on the asset type and information needed Tracking down assets that were never received or recorded Scanning assets during audits Generating compliance reports What if there were an easier way? Host: Andy Whiteside Co-Host: Eric Schwartz

May 22, 2024Episode 3424 min

Syncing with ServiceNow: 4 key takeaways from Knowledge 2024

Knowledge 2024 was an incredible, action-packed three days of inspiring keynotes, exciting demos and breakout sessions, and plentiful networking opportunities for the 20,000 ServiceNow customers, partners, and developers in attendance. In addition to announcements about expanded GenAI, workflow automation, and partner solutions , here are the key takeaways from Knowledge Host: Andy Whiteside Co-host: Fred Reynolds Co-host: Mike Sabia Co-host: Eddie McDonald

November 14, 2023Episode 2537 min

Syncing with ServiceNow: There’s an app for that: How low-code tools boost finance productivity

It’s no secret that finance organizations are ripe for disruption. Managing money has always been a manual process, from securing payment orders to renewing licenses, and everything in between. That's why ServiceNow Chief Financial Officer Gina Mastantuono invested in a formal citizen development program . She wanted to encourage all finance employees to lean into no- or low-code tools , such as App Engine Studio , to build applications. Today, 15% of ServiceNow finance employees are citizen developers , with nearly 30 applications in development and production—all built on the Now Platform. “I’m always thinking about how we can become the finance organization of the future, where the entire team can do their best work. That’s why we invested in this program,” Mastantuono says. “Now we’re automating the mundane yet essential transactional work, centralizing workflows, and paving the way for more impactful work that minimizes risk, drives innovation, accelerates productivity, and builds better cross-functional relationships. It’s critical to our digital transformation.” Host: Andy Whiteside Co-host: Fred Reynolds Co-host: Becky Whiten Guest: Eddie McDonald Guest: John Dahl

July 2, 2025Episode 5048 min

Voice AI and the Future of Customer Engagement with 3CLogic

In this milestone 50th episode of Syncing with ServiceNow , host Andy Whiteside and co-host Fred Reynolds are joined by Guillaume Seynhaeve (G) from 3CLogic to explore how Voice AI is transforming customer service and the contact center experience. They discuss 3CLogic’s Voice AI Hub, its deep integration with ServiceNow, and how enterprises can streamline operations, improve service quality, and balance automation with human support. Why Listen: Discover how Voice AI can automate up to 40% of repetitive service desk calls Learn how AI-driven voice agents improve speed, accuracy, and customer satisfaction Understand how ServiceNow and 3CLogic combine to enhance agent efficiency and lower operational costs Hear real-world use cases of intelligent escalation, post-call automation, and sentiment detection Get insights into the future of multimodal, single-channel engagement strategies Whether you're managing a service desk or shaping your organization's AI strategy, this episode offers a compelling look at how voice is making a powerful comeback—with AI at the helm.

November 4, 2024Episode 4214 min

ServiceNow's Five-Year Low-Code Leadership in the Gartner Magic Quadrant

In this episode of Syncing with ServiceNow, hosts Eddie McDonald and Mike Sabia dive into ServiceNow's recent recognition as a leader in the 2024 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms. For the fifth consecutive year, ServiceNow has been acknowledged for empowering organizations with low-code tools designed to meet today’s dynamic business needs. Eddie and Mike explore the significance of this achievement, the growing role of low-code and no-code capabilities, and how these tools bring efficiency and accessibility to developers and non-developers alike. They also discuss ServiceNow’s App Engine, Creator Studio, and the exciting potential of generative AI with Now Assist for Creator. Whether you're a seasoned developer or a business user, this episode sheds light on the ways ServiceNow’s low-code solutions can optimize workflows, reduce costs, and empower innovation across industries.

April 16, 2021Episode 118 min

Syncing with ServiceNow: Podcast Introduction

Join us each week as we select a ServiceNow blog and dive into the topic. We will topics like: Business Impact Culture Customer Stories Digital Transformation Digital Workflows Knowledge Conferences Now on Now Now Platform Research Work Better Host: Andy Whiteside Co-Host: Eric Schwartz

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