Hosted by SOLABS, Ericka Moore, Philippe Gaudreau, Mandy Gervasio and Guests
Episodes
67
Latest episode
Apr 2026
Language
EN
Welcome to the QM Insights show sponsored by SOLABS, with your host Ericka Moore, Head of Client Success. The QM Insights podcast is designed to provide SOLABS EQMS end users with deep dive information on the software application empowering them to fully harness the functionality this automated platform has to offer. Listeners will develop a robust understanding of the QM10 product and have the ability to understand how it is best used to maximize ROI and compliance levels.
In this episode of the QM Insights podcast we discuss the upcoming 2026 User Group Meeting happening in Montreal on May 7th, 2026. https://solabs.com/ugm2026 Reach us at solabs-podcast@solabs.com
In this episode of the QM Insights podcast, Etienne and Philippe take a closer look at how to define and structure Document Coordinator competency levels. From levels 1 through 3, they explore what each stage means, how expectations can vary across companies, and the role of certifications and tools like Microsoft Office in supporting growth. They also share updates on upcoming events, new clients joining the SOLABS family, and important QM10 maintenance. Key Takeaways 00:45 Join us at the WooSox game on Sept 18th! 01:55 Welcoming Foresee Pharmaceuticals and Glycomine to the SOLABS family 05:52 Upcoming QM10 maintenance on 19-20th September. 07:35 How do we define the various competency levels for the document coordinator role? 09:35 What do we mean by levels 1 through 3? 12:30 Leveraging Microsoft Office certifications and exams 16:25 Leveraging compare files and versioning natively to Word. 17:45 How do we expect the contents of each level to vary for each company?
In this episode of the QM Insights podcast, Etienne, Philippe, and Ericka talk about the upcoming User Group Meeting on May 15th, 2025. They share which conferences they're most excited about, highlight this year's agenda, and more! Key Takeaways 00:00 What is the User Group Meeting? 06:08 This year's agenda 14:03 Other SOLABS news Contact us at solabs-podcast@solabs.com
In this episode of the QM Insights podcast, Etienne and Philippe discuss the latest updates to QM10 and what's in the pipeline for the upcoming months! View SOLABS' full roadmap here: Roadmap for SOLABS QM10, QM APPs and Services – SOLABS Knowledge Base Key takeaways: 00:20 SOLABS news 03:20 Introducing some new features recently made available to clients 07:15 Our work on the reporting portal 11:00 We're revamping QM10's UI! 14:20 A variation of the deviation QM APP is in the works for smaller companies Contact us at solabs-podcast@solabs.com
In this episode of the QM Insights podcast, Etienne is joined by Philippe Gaudreau, CEO of SOLABS to discuss the EQMS Maturity Model proposed by SOLABS. Managing an Enterprise Quality Management Software (EQMS) is an entirely different task based on where a company stands on the EQMS Maturity Model. Learn how this tool assists quality managers in structuring the continuous improvement of their quality system. Key Takeaways 00:45 Why are we working on an EQMS Maturity Model? 02:24 What is the benefit of this tool for Life Sciences companies? 04:50 Philippe explains how the maturity model can adapt to companies with different business perspectives. 06:30 Do we have recommendations for companies looking to structure their continuous improvement timeline? 08:48 Who will manage and operate the EQMS Maturity Model within a company? 10:45 Etienne highlights how this tool will help inter-departmental cooperation with quality operations. 12:13 We will present a poster on this topic at the 40th SQA annual quality college starting April 7th through 11th. Contact us at solabs-podcast@solabs.com
SOLABS' executives join together to discuss their outlook for 2023. They walk listeners through their objectives at the start of the year and more. Key Takeaways 00:51 Kevin explains what his focus was at the beginning of 2023 for the engineering department. 01:44 How many phases will be necessary for the implementation process of Kamban at SOLABS? 03:38 Ericka explains why the Client Success department's main area of focus in 2023 was customer satisfaction. 04:58 The return of the User Group Meeting was a great success! 06:19 Martine, head of Product Quality Management presents her areas of focus in 2023. 08:10 Etienne shares his experience while obtaining our ISO certification. 08:55 Philippe, CEO of SOLABS explains what his areas of focus were at the beginning of 2023. 12:13 Etienne shares what he is most proud of for 2023.
In episode 61 of the QM Insights podcast, Etienne is joined by Ericka Moore, Head of Client Success at SOLABS, and Philippe Gaudreau, CEO of SOLABS. This episode is the second in a series on purchasing an EQMS. In this episode, the guests explore the evaluation of suppliers, including how to prepare for demonstrations, the importance of evaluating the implementation practice as well as the solution and when is the right moment to discuss money. Key Takeaways 01:20 What is the next step after formalizing your requirements? 03:30 Presenting vendors with your initial scope helps to receive a tailor-made demonstration. 04:43 How do you evaluate implementation practices for the new software? 07:36 When is the right time to discuss budget and money? 09:43 How do you go about checking references in today's market?
In episode 60 of the QM Insights podcast, Etienne is joined by Ericka Moore, Head of Client Success at SOLABS, and Philippe Gaudreau, CEO of SOLABS. This episode is the first in a series on purchasing an EQMS. In this episode, they discuss the steps to building a business case, from evaluating your requirements to getting team members on board and working around objections. Key Takeaways 01:15: How does a company start the process of evaluating an EQMS purchase? 04:25: The importance of making sure the timing is right for your company. 05:23: How big does your company need to be before implementing an EQMS? 08:10: How do you define your user requirements? 11:24: What are the allies you need internally and how do you get them on board with your project? 13:42: What are the common objections you have to be prepared for? For any questions or feedback, contact us at solabs-podcast@solabs.com.
In this episode of the QM Insights podcast, Etienne is joined by Ericka Moore, Head of Client Success at SOLABS to discuss the implementation process of SOLABS QM10. They discuss whether implementations are done internally or outsourced, what are the key elements that make a successful implementation, and what a successful implementation means for SOLABS. Key Takeaways 00:49 Why do we perform all of our implementations internally? 02:38 Is there an overlapping between implementation and the Client Success roles? 05:41 What is the expected duration of an implementation project at SOLABS and why? 08:30: Who is involved in the implementation from the client's perspective? 09:22 Read more on implementation on our Knowledge Base at docs.solabs.com 10:00 Key tips that make a successful implementation Contact Ericka at emoore@solabs.com Contact us at solabs-podcast@solabs.com
In this episode of the QM Insights podcast, Etienne is joined by Jamie Villeneuve to discuss analytics in QM10. Jamie explains Nexgen Analytics' custom report offering, what is the end goal of analytics, and what the future holds for SOLABS in this area. Key Takeaways: 00:55 Introducing Jamie and Nexgen Analytics 02:00 What has NexGen Analytics accomplished for SOLABS' clients so far? 03:00 What is the custom report offering for our clients? 06:40 What is the end goal for analytics? 10:15 Do analytics have to adapt to a company's reality over time? 12:32 What does the future hold for SOLABS in terms of analytics?
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