Service Management Leadership Podcast

Hosted by Service Management Leadership Podcast

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Episodes

1197

Latest episode

Oct 2026

Language

EN-US

About the show

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics Please subscribe and rate wherever you listen to podcasts.

Listen to episodes

60 recent

October 26, 20264 min

Service Management Leadership - A Role Reversal

In this episode, Jeffrey tells a story about consulting Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for over 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 2,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page

October 22, 20265 min

Service Management Leadership - Consider How You Close

In this episode, Jeffrey describes the importance of closing well Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for over 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 2,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page

October 19, 20265 min

Service Management Leadership - Scaling Requires A Holistic Perspective

In this episode, Jeffrey discusses the holistic view required for scaling Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for over 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 2,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page

October 15, 20266 min

Service Management Leadership - Have We Incentivized The Wrong Things?

In this episode, Jeffrey asks whether we have incentivized the wrong things Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for over 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 2,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page

October 12, 20266 min

Service Management Leadership - 3 Ways To Improve Your Data Analytics

In this episode, Jeffrey discusses 3 ways to improve your data and data analytics Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for over 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 2,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page

October 8, 20264 min

Service Management Leadership - Perspective Requires Maturity To Appreciate

In this episode, Jeffrey describes why perspective requires maturity Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for over 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 2,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page

October 5, 20268 min

Service Management Leadership - Is The CMDB Necessary?

In this episode, Jeffrey answers a question he was asked, and much more Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for over 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 2,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page

October 1, 20266 min

Service Management Leadership - AI Use Case

In this episode, Jeffrey discusses an AI use case he encountered in everyday life Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for over 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 2,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page

September 28, 20265 min

Service Management Leadership - The Need To Slow Down

In this episode, Jeffrey discusses the need to slow down Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for over 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 2,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page

September 24, 20267 min

Service Management Leadership - Can You Have Too Much Automation and AI?

In this episode, Jeffrey asks whether we can have too much automation and AI. Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us) Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for over 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 2,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page