
From Street to Seat at Smarter Stadiums Part 1 | Secure Insights Podcast Episode 7
Explore real-world insights from industry experts and discover how technology is shaping a smarter, safer world. In the latest episode of the Secure Insights podcast, host Steve Burdet sits down with John Joines, Senior Director of Security at TD Garden, and Zack Klima, Founder and CEO of WaitTime, to explore how stadiums and arenas are combining security, operations, and the fan experience. A great gameday experience starts before fans reach the entrance and continues long after they leave. From coordinating with surrounding businesses and transportation networks to managing entry lines and crowd bottlenecks, this conversation explores how people, technology, and communication help venues keep thousands of guests safe and moving smoothly. In this episode, we discuss: ➡️ What makes stadium and arena security uniquely challenging, and how technology is changing venue operations ➡️ Why collaboration across security, operations, transportation, and other stakeholders is essential, especially when the unexpected happens ➡️ How venues can improve the “street-to-seat” journey by reducing friction at entry and connecting security with guest service ➡️ How crowd intelligence can help teams identify bottlenecks, take action, and manage the “seat-to-street” journey after an event And so much more! Whether you're a venue security professional, stadium or arena operator, guest experience leader, facilities manager, system integrator, or technology decision-maker, this conversation offers practical insights into creating safer, smoother experiences for fans from arrival to departure. ➡️ Check out more episodes of Secure Insights: https://bit.ly/4awP4El ➡️ Subscribe for more videos from Axis Communications: https://bit.ly/4g6QPeV 🎧 Listen to Secure Insights Spotify: https://open.spotify.com/show/2SXAknUADtAAeyedTeS8gY Apple Podcasts: https://podcasts.apple.com/us/podcast/secure-insights/id1537125162 ➡️Discover how intelligent solutions can support the total fan experience: https://to.axis.com/-qbc_Q ➡️ Head over to the Axis website: https://to.axis.com/_4RXlW #SecureInsights #StadiumSecurity #VenueSecurity #FanExperience #CrowdManagement #SecurityTechnology 00:00 — Welcome to Secure Insights 03:33 — What makes stadium security uniquely challenging? 06:41 — How technology is changing stadium operations 10:05 — Building collaboration across the gameday ecosystem 13:10 — Where communication can break down 16:57 — Adapting when the unexpected happens 20:47 — Bringing security and fan experience together 23:42 — Understanding the street-to-seat journey 29:25 — Creating a better venue entry experience 33:59 — Turning crowd bottlenecks into action 40:34 — Managing the seat-to-street journey About Axis Communications Axis enables a smarter and safer world by improving security, safety, operational efficiency, and business intelligence. As a network technology company and industry leader, Axis offers video surveillance, access control, intercoms, and audio solutions. These are enhanced by intelligent analytics applications and supported by high-quality training. Axis has around 5,000 dedicated employees in over 50 countries and collaborates with technology and system integration partners worldwide to deliver customer solutions. Axis was founded in 1984, and the headquarters are in Lund, Sweden.













