Intelligent Process Automation

Hosted by Matthew Gustitus

Technology

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Episodes

Latest episode

Feb 2026

Language

EN-US

About the show

Intelligent Process Automation (IPA) and Artificial Intelligence (AI) enable companies to automate routine tasks with software so teams spend less time on manual work and more time on activities that leverage their unique and valuable skills. SimpliSmart was founded to help companies and clients generate business value through digital transformation – including Intelligent Process Automation (IPA), Business Process Manager (BPM), and Customer Relationship Manager (CRM). Unlike other advisory services, SimpliSmart is focused on ensuring companies succeed in their automation journey through measurable deliverables, and low-cost/long-term engagements.

Listen to episodes

23 recent

February 12, 202612 min

Real Results, Real Impact: A Client Testimonial Featuring Carmel Groom

In this client testimonial episode of the SimpliSmart podcast, host Ann Gustitus speaks with Lara Engelking of Carmel Groom about how intelligent automation, AI, and robotic process automation (RPA) transformed their business operations.Facing manual workflows and operational bottlenecks, Carmel Groom partnered with SimpliSmart to implement scalable business process automation solutions designed to increase efficiency, improve accuracy, and support long-term digital transformation. Lara shares insights into their automation strategy, implementation experience, and the measurable results achieved through AI-driven process optimization.This episode is ideal for operations leaders, healthcare administrators, and business decision-makers exploring how AI and RPA can streamline workflows, reduce manual effort, enhance compliance, and drive sustainable growth.If you’re considering intelligent automation to modernize your organization, this real-world success story provides actionable insights into what successful automation looks like in practice.Follow us on LinkedIn 👉 linkedin.com/company/simplismart-ioVisit us online 👉 simplismart.io

November 14, 202514 min

“How Organizations Can Actually Start Using AI – Practical Steps, Small Wins & Real Examples”

SimpliSmart CEO Matthew Gustitus welcomes back Darren Ratliff, Director of Strategic Efficiency and Automation at Zotec, to move beyond theory and into action. This episode is all about the "how"—practical guidance for healthcare organizations ready to begin their AI journey.Darren shares real-world examples of AI implementations that are delivering operational value today, from automating repetitive administrative tasks to streamlining clinical workflows. Matthew and Darren discuss the importance of starting small, celebrating early wins, and building momentum before tackling larger transformation initiatives.Learn how to identify the right use cases for your organization, navigate cultural resistance, and integrate AI tools into existing workflows without disrupting day-to-day operations.Follow us on LinkedIn 👉 linkedin.com/company/simplismart-ioVisit us online 👉 simplismart.io

November 10, 202515 min

“AI in Healthcare – The Landscape and Why It Matters”

Join SimpliSmart CEO Matthew Gustitus as he sits down with Darren Ratliff, Director of Strategic Efficiency and Automation at Zotec, for an in-depth exploration of artificial intelligence's emerging role in healthcare.In this episode, Darren breaks down the current AI landscape in healthcare, examining the macro trends that are reshaping the industry. Matthew and Darren discuss why healthcare organizations are investing in AI now, what's driving early-stage adoption, and the critical risks that come with implementing these transformative technologies in clinical and administrative settings.Follow us on LinkedIn 👉 linkedin.com/company/simplismart-ioVisit us online 👉 simplismart.io

August 5, 20256 min

The Intern Experience with Ivy Cai

The Intern Experience with Ivy Cai by Simpli Smart offers an insider look at the real stories, lessons, and growth that come with internship life, hosted by Trellis Stewart, our Business Analyst and Project Manager. Follow us on LinkedIn 👉 linkedin.com/company/simplismart-ioVisit us online 👉 simplismart.ioFollow us on LinkedIn @ https://www.linkedin.com/company/simplismart-io/ or find us online at simplismart.ioFollow us on LinkedIn 👉 linkedin.com/company/simplismart-ioVisit us online 👉 simplismart.io

July 11, 202516 min

Why do Organizations need Governance for AI ? - Part 2

🎙 Why Do Organizations Need Governance for AI? – Part 2 With Simpli SmartIn Part 2 of our compelling series, we go even deeper into the evolving landscape of AI governance. Continuing the conversation with:👤 Andrea Gaddie Bartlett, CEO/President of UniqueMinds.ai 👤 Lalit Verma, Chief AI OfficerWhether you're shaping your first AI policy or scaling governance across global teams, this discussion delivers practical takeaways you won’t want to miss.📌 Catch up on Part 1 if you haven’t yet—and be sure to tune into Part 2 now. #AIStrategy #AIGovernance #EthicalAI #ResponsibleAI #SimpliSmartFollow us on LinkedIn 👉 linkedin.com/company/simplismart-io Visit us online 👉 simplismart.ioFollow us on LinkedIn 👉 linkedin.com/company/simplismart-ioVisit us online 👉 simplismart.io

July 9, 202516 min

Why Do Organizations Need Governance for AI? – Part 1

🎙 Why Do Organizations Need Governance for AI? – Part 1 with Simpli SmartIn this thought-provoking first episode, we dive into why AI governance is no longer optional—it's essential. Join us as we sit down with two industry leaders:👤 Andrea Gaddie Bartlett, CEO/President of UniqueMinds.ai 👤 Lalit Verma, Chief AI OfficerTogether, they explore the urgent need for responsible AI practices, the risks associated with unchecked automation, and how businesses can develop ethical, transparent, and sustainable AI systems. Whether you're just starting your AI journey or managing enterprise-scale models, this conversation offers crucial insights.Don’t miss Part 1 of this powerful discussion. #AIStrategy #AIGovernance #ResponsibleAI #SimpliSmartFollow us on LinkedIn 👉 linkedin.com/company/simplismart-ioVisit us online 👉 simplismart.io

December 10, 202411 min

Understanding & Maximizing ROI in Intelligent Automation (Part 2)

Our conversation on determining return on investment (ROI) with RPA or Intelligent Automation continues in the second of our two-part series! SimpliSmart's President & CEO, Matt Gustitus, is joined by Darren Ratliff, Director of Interoperability Program Management for Zotec Partners to unpack ROI calculations and provide insights that will help you maximize your automation investments.Follow us on LinkedIn 👉 linkedin.com/company/simplismart-ioVisit us online 👉 simplismart.io

November 25, 2024Episode 1611 min

Understanding & Maximizing ROI in Intelligent Automation (Part 1)

How do you determine return on investment (ROI) with RPA or Intelligent Automation? SimpliSmart's President & CEO, Matt Gustitus, is joined by Darren Ratliff, Director of Interoperability Program Management for Zotec Partners to unpack ROI calculations and provide insights that will help you maximize your automation investments in part one of a two-part series.Follow us on LinkedIn 👉 linkedin.com/company/simplismart-ioVisit us online 👉 simplismart.io

August 29, 202415 min

Transforming IT Operational Support through Automation (Part 2)

In this second and final episode of a two-part series, Kent Andrews (Chief Operating Officer - Digital Workforce Solution) and Matthew Gustitus (Chief Executive Officer - Digital Workforce Solution) discuss the role of IT and the proper support model to use for Intelligent Automation (or RPA) including a digital workforce. Matt and Kent talk about the challenges and benefits of leveraging your digital workforce while exploring the use of artificial intelligence in order to maximize value and drive process efficiencies. Follow us on LinkedIn 👉 linkedin.com/company/simplismart-ioVisit us online 👉 simplismart.io

July 31, 2024Episode 1415 min

Transforming IT Operational Support through Automation (Part 1)

In this first episode of a two-part series, Kent Andrews (Chief Operating Officer - Digital Workforce Solution) and Matthew Gustitus (Chief Executive Officer - Digital Workforce Solution) discuss the role of IT and the proper support model to use for Intelligent Automation (or RPA) including a digital workforce. Matt and Kent talk about the challenges and benefits of leveraging your digital workforce while exploring the use of artificial intelligence in order to maximize value and drive process efficiencies. Tune in next week for the second part of the two-part series.Follow us on LinkedIn 👉 linkedin.com/company/simplismart-ioVisit us online 👉 simplismart.io