PublicPowerX is the new podcast from the American Public Power Association where key vendors and service providers explain their role in keeping public power safe, reliable, and secure. Subscribe to this feed to get these stories from public power’s service providers as they become available. If you are a company that does business with public power utilities and would like to host an episode of Public Power X, go to publicpower.org/podcasts to learn more.
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25 recent
May 8, 202658 min
Leveraging AMI Data to Improve Billing Accuracy
Public power utilities are generating more AMI data than ever, but turning that data into meaningful customer experience improvements can be a challenge. Tune in to explore how utilities are using AMI data to improve billing accuracy, reduce customer inquiries, and provide greater visibility into energy and water usage. Learn practical approaches to connecting AMI data with CIS and MDM systems, reducing manual effort, and delivering faster, more confident responses to customers, without disrupting existing operations.
March 6, 202657 min
From Reactive to Resilient: Modern Customer Communications for Public Power Utilities
Public power utilities are under growing pressure to do more with less. With fewer staff, tighter budgets, rising customer expectations, and regulatory scrutiny, utilities are also expected to address increasing concerns around customer affordability. Yet many regional and community-based utilities are still relying on reactive, one-way communication strategies that drive call center volume, frustrate customers, and make it difficult to demonstrate service improvements to regulators and governing boards.In this session, we’ll explore how public power utilities are modernizing customer communications by shifting to proactive, repeatable, and compliant messaging across digital channels, helping customers better understand outages, bills, and usage at a time when affordability and trust matter more than ever. Attendees will learn how reference-based messaging, TCPA controls, and automated outreach for outages, billing, and usage can reduce inbound calls, improve customer satisfaction, and drive measurable customer action without adding operational complexity.
December 19, 202542 min
Community-Centered Strategic Planning: Using CEERUM to Navigate a Changing Energy Landscape
Don’t miss this opportunity to explore CEERUM, a participatory energy-planning platform built for public power utilities and the communities they serve. CEERUM helps utilities bring data, stakeholders, and strategy into one place—making it easier to build awareness, educate decision-makers, uncover opportunities, leverage external resources, and build consensus around a shared path forward.As public power leaders navigate rapid industry change, strategic planning has never been more essential. CEERUM uses local data to inform the planning process, strengthen alignment, and accelerate execution. It serves as a strategic communication tool that helps utilities communicate tradeoffs, compare scenarios, and engage boards, town officials, and community members in meaningful ways.
October 3, 20251 hr 0 min
Community Tree Distribution Programs: Advancing Energy Efficiency, Customer Engagement, and Resilient Communities
Public power utilities face growing expectations to deliver on energy efficiency, customer satisfaction, and community resilience — often with limited internal resources. Trees can play a powerful role in meeting these objectives when strategically integrated into utility initiatives.In this podcast, we’ll explore how community tree distribution programs are being implemented by utilities across the country to:Support right-tree-right-place energy savingsStrengthen customer relationships through visible, positive engagementAdvance water conservation and urban forestry goalsProvide clear metrics and reporting to demonstrate impactYou’ll hear how a turnkey approach can reduce the burden on staff while still delivering meaningful outcomes for utilities, customers, and communities alike.
September 5, 20251 hr 4 min
Facing Cybersecurity Realities: Executive Lessons on IT/OT Integration in Public Power
Public power organizations face distinct cybersecurity challenges, including limited budgets, regulatory pressures, legacy assets, and increasing threats. Join this candid, executive-level discussion featuring two public power cybersecurity leaders and a security consulting director with deep experience in energy and national security who will share firsthand strategies for success. Learn practical insights on overcoming integration roadblocks, building collaboration across teams, and strategically working with external cybersecurity partners.
August 8, 202554 min
Remote Drone Inspection, From an Office Chair 2,000 Miles Away
The Old Way: An alert happens. A crew rolls. You wait to understand what’s happening.The New Way: A remotely docked drone launches automatically. You see the situation live. And act within minutes—not hours.Remote response with docked drones is now a practical, everyday tool to give you eyes on every asset — anytime, from anywhere. Join us to see how Skydio Dock for X10 is fast, scalable, and designed for the realities of utility operations - whether you’re conducting a planned inspection or responding to an emergency.
July 18, 20251 hr 2 min
Maximizing Educational Impact with Limited Resources
What if the young people in your community became your utility's biggest advocates?We know youth engagement can feel like a "nice-to-have" rather than a strategic priority. But forward-thinking utilities are discovering that early energy education creates lasting community relationships, builds future workforce pipelines, and transforms how families think about their public power provider.That's why APPA is partnering with Monster Detective Collective to bring you a podcast that goes beyond feel-good activities to strategic youth engagement.
July 1, 202558 min
Reducing Costs for Public Power through Advanced Transmission Technologies
Many public power entities want to protect their customers from rising transmission costs while also meeting the increasing demand for power and integrating new resources.In this podcast, you will learn more about the array of technologies available today to expand transmission capacity, efficiency, and reliability at a much lower cost and speed than new construction.Leaders at the Department of Energy have said that these technologies are a top priority in the last round of Bipartisan Infrastructure Law grid funding. Speakers will discuss how public power transmission owners can fund their own deployments and how transmission-dependent utilities can push for grid modernization.
June 6, 202542 min
Enhance Physical Security with Smart Perimeter Solutions & Line of Sight Technology
Learn how 3B Protection is redefining perimeter security with its innovative smart perimeter solutions and advanced line of sight engineering technology.The speakers will walk you through real-world applications, system capabilities, and how 3B’s customizable solutions can meet your site-specific needs—without breaking your budget. You will discover how proven ballistic- and blast-resistant systems integrate with strategic engineering to eliminate vulnerabilities, enhance situational awareness, and provide unmatched protection against modern threats.Don’t miss this opportunity to discover how strategic design meets uncompromising protection—with 3B Protection.
April 25, 20251 hr 0 min
Powering the Future: How Public Utilities Can Lead the AI Revolution
We sit down with Nur Bernhardt, Vice President at Cloverleaf Infrastructure, to explore how public utilities can collaborate with Cloverleaf to attract new large loads. We’ll dive into the surging electricity demand driven by AI-powered data centers, the challenges and opportunities for utilities, and the critical role of grid infrastructure in shaping the future of energy and technology. Join us for a compelling conversation on how innovation and strategic investments can position utilities at the forefront of this transformation.Note: This podcast was adapted from a live webinar
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