
Trust Starts With You: How to Heal and Rebuild Trust After a Breach with Drs. Dennis and Michelle Reina
How do you rebuild trust once it has been broken? And what if the first person whose trust you need to repair is you? Drs. Dennis and Michelle Reina are internationally recognized pioneers in organizational trust and co-founders of Reina Trust Building. They have spent more than three decades helping people restore connection and confidence in the workplace. Their work combines research with practical tools to help teams recover, especially after trust has been broken. In this episode of Productivity Smarts, Gerald J. Leonard sits down with Dennis and Michelle to talk about their seven steps for healing after a breach. They explain why the first step is to name and acknowledge what happened, and why we often feel a breach in the body before we understand it in the mind. Journaling, reaching out for support, and giving yourself room to feel are what move you from hurt toward action. The conversation also looks at how trust begins with the relationship we have with ourselves. Dennis and Michelle share their research finding that more than 90 percent of trust-breaking behavior is unintentional, and that small lapses add up over time. They talk about reframing the experience, taking responsibility, and forgiving yourself and others. They also explain what it means to let go and move on while keeping the lessons. They finish with the daily habits that build trust, including journaling and yoga, and the three dimensions of trust: character, communication, and capability. If you want to heal after a breakdown in trust, strengthen your working relationships, or build more trust in yourself, this conversation gives you clear steps you can start using right away. What We Discuss [00:05] Introducing Drs. Dennis and Michelle Reina [02:59] How they met on the dance floor, and the role of music in their lives [06:20] The first step after a breach: name and acknowledge it [07:48] Why trust feels like an energy field, and how the body signals a breach [10:34] Journaling, emotional safety, and getting support [13:02] Why the first person we breach is ourselves [15:00] Reframing the experience and asking “What choices do I have now?” [16:55] Building self-trust through reliability and integrity [17:37] Introspective awareness and the art of trust building [20:00] Why over 90 percent of broken trust is unintentional [23:32] Taking responsibility and learning from the experience [24:22] Forgiveness, bitterness, and the weight we carry [26:41] The capacity for trust and how a breach shakes our self-confidence [28:40] Why a daily reflective practice matters [32:08] Daily habits: journaling and yoga since 1979 [33:07] The three dimensions of trust: character, communication, and capability [33:44] Step seven: letting go and moving on without forgetting the lessons [37:07] Where to find the Reinas’ books, courses, and programs Notable Quotes [06:40] "We need to first name it before we claim it. We need to name and acknowledge what has happened and the impact." – Dr. Dennis Reina [07:48] "Trust is an energy field. When it's there, there's a vibration." – Dr. Michelle Reina [13:45] "When we break trust with another, the very first person that we breach is ourself." – Dr. Michelle Reina [20:00] "Trust building is the intentional process of us being introspective and reflective and willing to grow in our awareness." – Dr. Michelle Reina [21:43] "Over ninety percent of the behavior that breaches trust is unintentional." – Dr. Michelle Reina [25:04] "Bitterness is drinking poison, thinking you're hurting the other person, but you're the person drinking the poison." – Dr. Dennis Reina [32:08] "Trust is not built by the grand gestures; it's built by those everyday little consistent habits." – Dr. Dennis Reina [35:00] "Forgiveness is the releasing of energy. Forgiveness is what gives birth to where we are going next." – Dr. Michelle Reina Resource and Links Drs. Dennis and Michelle Reina Website: https://reinatrustbuilding.com/ Books: The Art of Trust Building and their other titles, available on their website, Amazon, Barnes & Noble, and from their publisher, Berrett-Koehler Productivity Smarts Podcast Website - productivitysmartspodcast.com Gerald J. Leonard Website - geraldjleonard.com Turnberry Premiere website - turnberrypremiere.com Scheduler - vcita.com/v/geraldjleonard Kiva is a loan, not a donation, allowing you to cycle your money and create a personal impact worldwide. https://www.kiva.org/lender/topmindshelpingtopminds See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .










