Performance Matters | A 5 Moments of Need® Podcast Series

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100

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Sep 2026

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About the show

This podcast series dives deeper into the 5 Moments of Learning Need®. The 5 Moments of Need present a practical framework to drive higher job performance. The Five Moments of Learning Need focus on the different times where workers need learning. They are: New—when you are learning something for the first time, More—when you are expanding your knowledge, Apply—when you are learning while in the flow of work, Solve—when you need to solve a problem, and Change—When you are adapting to change. This series, hosted by Bob Mosher and Conrad Gottfredson, will help you to better understand the theory and best practices behind this powerful methodology and framework. Visit www.5momentsofneed.com for more resources and join the conversation on LinkedIn at https://www.linkedin.com/company/5-moments-of-need/.

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60 recent

October 28, 2026Episode 13526 min

The Art of the Possible: Turning Business Problems into Performance Solutions

In this episode of the Performance Matters Podcast, Bob Mosher sits down with 5 Moments of Need Trailblazer Award winner Katie Coates to explore how Learning and Development teams can turn business challenges into meaningful performance solutions. Katie shares how her team reimagined training, reduced a six-week program to four weeks, and introduced a digital coach to support employees in the flow of work. Together, they discuss building stakeholder buy-in, starting small, demonstrating business impact, and why sound methodology must come before technology—even as AI creates new opportunities for performance support. Discover how a willingness to experiment, collaborate, and challenge traditional approaches can help organizations move beyond training to improve performance where it matters most. Download or listen now! Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, attend the 2027 Summit , and subscribe to this podcast so as not to miss a single episode. Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.

September 30, 2026Episode 13432 min

From Training to Performance: A Trailblazer’s Journey

In this episode of the Performance Matters Podcast, Bob Mosher sits down with 2025 5 Moments of Need Trailblazer Award winner Karen Conlin to talk about what it really takes to move from a training mindset to a performance mindset—especially when you’re working with a small L&D team and limited organizational support. Karen shares her journey from instructional designer to performance-focused practitioner, including how discovering the 5 Moments of Need methodology changed the way she thought about her work. She walks through a real-world proof of concept she built around legal billing workflows, how putting work and context at the center transformed the experience for new hires, and why simply providing information isn’t enough when employees need to perform. But the journey wasn’t without challenges. Karen candidly discusses resistance from L&D, the business, and managers; the importance of bringing stakeholders along early; lessons she learned about targeted training and digital coaching; and why organizational culture can ultimately determine how far a performance-first approach can go. Most importantly, Karen offers a practical starting point for L&D professionals who may feel they don't have the resources—or permission—to make a major shift: start with the workflow. Mapping the work with the business can change the conversation, improve training, and create a foundation for performance support. Listen or download this candid conversation about experimentation, resistance, lessons learned, and taking the first step toward making work easier for people today! Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, attend the 2027 Summit , and subscribe to this podcast so as not to miss a single episode. Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.

September 17, 2026Episode 13351 min

Stop Measuring What’s Easy. Start Measuring What Matters.

What if the problem with learning evaluation isn’t the metrics—but the system we’ve built around them? In this episode of the Performance Matters Podcast, Bob Mosher joins Julie Dirksen and David Kelly to challenge how L&D measures success. They explore why organizations often measure activity and completion instead of performance, the limits of connecting training directly to business outcomes, and how smaller feedback loops can provide more useful insights. The conversation also looks at how L&D can move beyond being an order taker, get closer to the workflow, and become a more proactive partner in solving performance problems. The takeaway? Don’t just collect data because you can. Measure what helps you make better decisions and improve performance. Don’t just listen. Do something different. Download the episode now! Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, attend the 2027 Summit , and subscribe to this podcast so as not to miss a single episode. Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.

September 2, 2026Episode 13243 min

Stop Training for Knowledge. Start Designing for Performance.

What if the problem isn’t the training—but the way we think about performance? In this episode of Performance Matters, Bob Mosher sits down with Guy Wallace to explore why traditional learning approaches often fall short and what it takes to design learning that actually supports performance on the job. They discuss performance-based design, the importance of understanding the real performance context, and why performance support can be more valuable than asking employees to simply memorize information. Listen in for practical insights on moving beyond training and creating learning experiences designed for real-world performance. Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, attend the 2027 Summit , and subscribe to this podcast so as not to miss a single episode. Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.

August 10, 2026Episode 13149 min

How UHC Is Building a Performance-First Learning Culture

What happens when a large learning organization shifts its focus from delivering training to enabling performance? In this episode of the Performance Matters podcast, Bob Mosher sits down with Christy Pletcher and Scott Schmoldt of UnitedHealthcare (UHC) to explore their real-world journey toward building a performance-first learning organization. Together, they share four principles that have helped UHC transform how its learning teams design, support, and measure learning in the flow of work. The conversation explores spaced learning, automating knowledge, subtraction over addition, and engaging to align—and, more importantly, how these principles have been applied to real business challenges. Christy and Scott share examples of using microlearning over time, changing workplace conditions and incentives to reinforce new behaviors, reducing unnecessary training, and aligning learning efforts around measurable performance outcomes. The results are significant, including stronger performance, reduced onboarding time, increased digital engagement, and a reported $10 million annual run-rate savings from one redesigned onboarding program. This episode offers an inside look at how UHC is moving beyond the traditional “training event” mindset and building a learning organization that helps people perform better, faster, and in the flow of work. It’s a practical case study for learning leaders looking to build a 5 Moments of Need capability and demonstrate greater business value. Listen or download now! Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, attend the 2027 Summit , and subscribe to this podcast so as not to miss a single episode. Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.

August 3, 2026Episode 13036 min

Trailblazer Spotlight: Dr. John Townsend on Measuring What Matters

In the first episode of our Trailblazer Series, Bob Mosher sits down with 5 Moments of Need Trailblazer Award recipient Dr. John Townsend to explore what it really takes to transform learning into measurable business performance. Drawing on more than 30 years of experience in financial services and organizational learning, Dr. Townsend shares how a performance-first mindset has helped multiple organizations reduce training time, improve employee performance, accelerate change adoption, and demonstrate measurable business value. Along the way, he explains why traditional training alone isn't enough, how digital coaches support employees in the moment of need, and why partnering with business and finance leaders is essential to proving ROI. The conversation also looks ahead to the future of L&D, exploring how AI, workflow learning, and well-designed performance support can reduce cognitive load, help organizations adapt faster, and allow learning professionals to focus on what they do best. Whether you're just beginning your 5 Moments of Need journey or looking to elevate your learning strategy, this episode offers practical insights, proven approaches, and inspiration for becoming a true performance partner. Download or listen now! About the Trailblazer Award The 5 Moments of Need® Trailblazer Award recognizes learning leaders who are driving meaningful change by applying the Five Moments of Need framework to improve performance in the flow of work. Presented annually, this award honors individuals who have demonstrated vision, determination, and measurable progress in transforming how their organizations enable employees to learn, perform, and adapt. Trailblazers champion innovative approaches to workflow learning, inspire others through their leadership, and deliver lasting business impact. Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode. Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.

July 29, 2026Episode 12921 min

Task Intelligence: The Missing Link Between AI and Human Performance

AI is transforming the way organizations work, but successful AI adoption starts with understanding the work itself. In this episode of the Performance Matters podcast, Bob Mosher welcomes back Dr. Con Gottfredson to explore the emerging concept of task intelligence and why understanding work at the job-task level is critical for organizations seeking to leverage AI effectively. Together, Bob and Con discuss why many skills-based initiatives have struggled, how task intelligence provides a more practical path forward, and why organizations must move beyond a technology-first approach. They explore how AI can augment human performance, the importance of maintaining the right human-AI balance, and how methodologies like Rapid Workflow Analysis help organizations identify which tasks can be automated, augmented, or require human expertise. A must-listen for L&D leaders, business leaders, and anyone navigating the future of work, AI, and human performance. Listen or download the episode today! Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode. Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.

June 25, 2026Episode 12832 min

The Future of L&D: Performance, AI, and Business Impact

What does true learning engagement look like—and why is it about much more than course completions and attendance metrics? In this episode of the Performance Matters Podcast, Bob Mosher sits down with Dr. Becky Willis , author of Seven Steps to Better Learning Engagement: Driving Business Results, to explore how Learning & Development must evolve from a training-focused function to a strategic business partner. Drawing on her experience as an executive, learning leader, and CLO, Becky shares practical insights on gaining executive buy-in, aligning learning initiatives with business goals, and shifting from content creation to performance consulting. Together, Bob and Becky discuss why traditional training approaches are losing relevance, how AI and modern learning technologies can enable performance at scale, and what competencies learning professionals need to remain valuable in a rapidly changing workplace. Whether you're a learning leader, instructional designer, performance consultant, or business executive, this conversation offers a practical roadmap for creating learning experiences that drive measurable impact and enable performance in the flow of work. Listen or download the episode today! Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode. Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.

June 3, 2026Episode 12726 min

AI Won't Replace Workflow Design: It Will Supercharge It!

In this episode of Performance Matters, Bob Mosher sits down with Dr. Conrad Gottfredson to explore how AI is transforming the way we design learning, support performance, and enable work. Together, they discuss how AI can accelerate workflow analysis, enhance digital coaching, and help organizations strike the right balance between human expertise and automation. Con shares why Learning & Development is uniquely positioned to guide AI adoption, reduce organizational risk, and ensure technology enhances—not replaces—human performance. From AI-powered workflow learning to the future of digital coaches and workforce transformation, this conversation offers a practical roadmap for putting performance first in an AI-enabled world. Whether you're exploring AI, workflow learning, or the future of workforce performance, this is a conversation you won't want to miss. Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode. Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.

May 27, 2026Episode 12630 min

Leading Change with Empathy: A Conversation with Megan Torrance

In this Performance Matters episode, Bob Mosher sits down with learning and change expert Megan Torrance to explore why change is so challenging in learning and performance projects—and why it doesn’t have to be. Megan breaks down how human relationships, psychological safety, and a shift away from perfectionism can make change feel more manageable and even energizing. Together, they discuss how adopting a “change-ready posture,” embracing iteration over perfection, and focusing on performance (not just deliverables) helps L&D teams stay adaptive in a volatile world. Listen, or download this episode now, for a practical look at leading change with empathy, clarity, and purpose. Have questions about this content or another resource on the site? Let us know! Use this form to let us know you’re interested in scheduling a call with a member of the team. We’re always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, attend our upcoming Summit , and subscribe to this podcast so as not to miss a single episode. Copyright © 2026 by APPLY Synergies, LLC | All Rights Reserved.

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