Making Connections

Hosted by Telehouse

Technology

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Episodes

Latest episode

Sep 2025

Language

EN-GB

About the show

Introducing Nick Layzell, Customer Success Director at Telehouse as the host for this series, with over 25 years’ experience in the IT industry. Each episode he’ll be joined by a pioneer in their field covering cutting edge subjects in the connectivity landscape.

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21 recent

September 4, 2025Episode 2145 min

Meeting the bandwidth boom

In this episode of Making Connections, Telehouse’s Nick Layzell hosts a conversation about the steep rise in bandwidth requirements and how it’s impacting every sector. Joining Nick are two experts in the field of connectivity: Jennifer Holmes, CEO of the London Internet Exchange (LINX) and Mark Daley, Director of Digital Strategy & Business Development at Epsilon. Together, they discuss the drivers behind the increase in bandwidth demand, how infrastructure is adapting to meet that demand and the steps that LINX, Epsilon and Telehouse are taking to match future requirements. Looking ahead, the group explore how AI will drive the next wave of bandwidth demand, with smart devices and edge computing also set to play major roles. Want to know more? Visit telehouse.net for additional insights.Visit telehouse.net for more information

March 7, 2025Episode 2015 min

IWD 2025: The Female Force Changing the Data Centre Industry Landscape

In this special International Women’s Day episode of Making Connections, guest host Nadia McIntosh explores the evolving role of women in the data centre industry with three inspiring guests: Michelle Wainwright, Operations and Board Director at EkkoSense; Soraya Kashefi, Technical Customer Success Manager at EkkoSense; and Silvija Skinderskyte, PMO Lead at Telehouse.Together, they discuss the challenges of working in male-dominated environments, from breaking through hiring barriers to navigating leadership dynamics. They also highlight the progress being made, from greater workplace flexibility to the increasing visibility of women in technical roles. The conversation delves into the importance of mentorship, workplace culture and leadership styles, as well as the ongoing impact of unconscious bias.Visit telehouse.net for more information

January 10, 2025Episode 1930 min

Elevating the customer’s experience

The expectations of customer service have changed dramatically, with organisations seeking more than just problem-solving. Today, they demand strategic partnerships, tailored support, and proactive communication to help them navigate increasingly complex challenges. So how can businesses adapt to meet these rising demands and deliver true value?In this episode of Making Connections, host Nick Layzell, Customer Success Director at Telehouse, is joined by Neal Bowman, Senior Service Operations Manager, and Melissa Heaven, Senior Customer Success Manager. Together, they explore the changing nature of customer service and how providers are rethinking their approach to meet these demands.They also discuss Telehouse’s Customer Plus service as an example of how tailored solutions can strengthen partnerships and support evolving needs.Visit telehouse.net for more information

December 13, 2024Episode 1838 min

Celebrating 35 years of Telehouse: building a sustainable digital future

In this episode of “Making Connections”, host Nick Layzell reflects on 35 years of Telehouse with Mark Pestridge, Executive Vice President & General Manager of Telehouse Europe, and Sami Slim, CEO of Telehouse France. Together, they explore how Telehouse’s origins as a “carrier hotel” evolved into its position as a global leader in interconnected ecosystems.The discussion highlights the growth of Telehouse’s data centre footprint, the industry’s shift to supporting AI and high-density workloads, and the ongoing importance of collaboration to tackle sustainability and power challenges. They also share how Telehouse’s approach to connectivity continues to shape the digital economy.Listeners will hear how Telehouse’s focus on ecosystems, innovation, and sustainability has created a blueprint for the future of digital infrastructure.Visit telehouse.net for more information

November 8, 2024Episode 1721 min

Retrofitting for sustainability: navigating Telehouse South's transformation with Skanska

In this episode of "Making Connections," host Nick Layzell, Customer Success Director at Telehouse, is joined by Julian Hennessy, Projects Director at Telehouse, and Dan Williams, Managing Director of Skanska Mechanical and Electrical. Together, they discuss the ambitious retrofitting of Telehouse South, the newest facility within Europe’s most connected data centre campus, located in London Docklands.Julian and Dan explore the unique challenges of retrofitting a live data centre, detailing the project’s large-scale logistics, complex construction requirements, and strict safeguarding measures to keep operations uninterrupted. They highlight how Skanska and Telehouse collaborated to overcome supply chain pressures, inflation, and skill shortages, all while setting ambitious sustainability targets, such as reducing CO2 emissions, recycling materials, and supporting the local Tower Hamlets community.Listeners will gain insights into why retrofitting, rather than rebuilding, is emerging as a sustainable approach within the data centre industry, balancing innovation with environmental and operational goals.Visit telehouse.net for more information

July 3, 2024Episode 1622 min

The future of data centre development: discussing regulations and AI with Clifford Chance

In this episode of "Making Connections," host Nick Layzell, Customer Success Director at Telehouse, is joined by Marianne Toghill, Head of UK Real Estate Construction at law firm Clifford Chance, and Sarah Draper, General Counsel and Chief Risk Officer at Telehouse. Together, they delve into the evolving regulations and AI’s impact on the data centre industry.Marianne discusses the regulatory landscape, including planning permission, health and safety, and anti-bribery measures, while highlighting the importance of exceeding these standards to meet customer expectations. Sarah focuses on navigating the complex regulatory environment, emphasising transparency, resilience, and sustainability.Listeners will gain insights into balancing regulatory compliance with innovation and sustainability, making this episode a must-listen for data centre professionals and those interested in the future of AI in the industry.Visit telehouse.net for more information

June 14, 2024Episode 1522 min

Retrofitting an existing data centre building for functionality, efficiency, and sustainability

In this episode of "Making Connections," host Nick Layzell, Customer Success Director at Telehouse, is joined by Chris Williams, Technical Director at Black & White Engineering, and Julian Hennessy, Project Director at Telehouse. Together, they delve into the intricacies of retrofitting existing buildings, focusing on a major project – Telehouse South, our latest data centre at the London Docklands campus. Julian and Chris discuss how retaining the structure contributed to significant carbon offset advantages and enhanced community relations due to reduced local disruptions. Listeners will gain a comprehensive understanding of the benefits of retrofitting from both an environmental and operational perspective, making this episode a must-listen for professionals in the construction, development, and digital infrastructure sectors, as well as those interested in sustainable building practices.Visit telehouse.net for more information

January 29, 2024Episode 141 hr 7 min

Extended Edition: Leadership Lessons from Adventurer and Record-Breaker Mark Beaumont

In this extended edition of "Making Connections," adventure meets the corporate world through the candid insights of Mark Beaumont, a distinguished adventurer and record-breaking cyclist. Hosted by Nick Layzell, Customer Success Director at Telehouse, this episode is a deep dive into the high-stakes experiences and invaluable lessons Mark has learned from his global expeditions and how they translate for leaders in business and IT.Joining Mark and Nick in this revealing discussion is Mark Pestridge, Executive Vice President & General Manager at Telehouse Europe, exploring the intersection of business leadership and the extreme challenges of adventure sports. This episode is a rare opportunity to hear an adventurer openly share not just triumphs but also the setbacks, offering a realistic and human perspective on leadership. For anyone leading teams, facing challenges, or looking for inspiration in business and beyond, this podcast promises an honest, inside look at the lessons learned from the front lines of adventure.What can Mark's candid revelations about his successes and failures teach us about resilience, strategic planning, and overcoming challenges? And how does the human side of enduring physical and mental trials inform the dynamics of team leadership and corporate strategy?Visit telehouse.net for more information

January 22, 2024Episode 1331 min

The Digital Shift in Financial Data Sharing: The FFDA and Open Finance

In this episode of "Making Connections" host Nick Layzell, Customer Success Director at Telehouse, is joined by two leading voices in the field: Andy Thornley from techUK and Alex Pennington, Legal Counsel at Telehouse. This episode offers an in-depth exploration of the implications of FFDA and Open Finance, discussing the nuances of data sharing mandates, impacts on digital identity, consumer protection, and the strategic responses required by financial organisations.The financial industry is on the brink of a significant transformation with the emergence of the Framework for Financial Data Access (FFDA) in the EU and Open Finance in the UK. These ground-breaking regulations raise crucial questions: How will they reshape the landscape of financial data sharing? What are the implications for financial institutions, both in terms of challenges and opportunities? How should organisations prepare for the compliance and technological shifts ahead? This insightful conversation is a must-listen for professionals navigating the finance sector, policymakers, and tech enthusiasts seeking to understand the dynamic intersection of financial services, regulation, and technology. Visit telehouse.net for more information

November 23, 2023Episode 1224 min

Financial services in a digital world

Customers are demanding more from their digital experiences when dealing with financial services organisations. Personalisation tactics are therefore growing in popularity as companies look to increase loyalty, but they also need to consider the role of other technologies.How can financial services companies improve their digital customer experiences, all while factoring in cloud, privacy and security? What role does connectivity play in customer satisfaction? And is cloud the answer to all digital transformation strategies?To explore these questions, Nick Layzell talks to Matthew Lempriere, Head of Sales: UK, ME & APAC at BSO and Halil Kama, Senior Peering Advisor at the London Internet Exchange (LINX) in this episode of Making Connections.Visit telehouse.net for more information