In the Spotlight - The Smart Connected Workplace Podcast with Quocirca

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Oct 2026

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Quocirca’s ‘In the Spotlight’ podcast series is the definitive podcast on digital disruption in the office print industry. Join Louella Fernandes, Director of Quocirca and industry leaders as we discuss how industry players must adapt to address the convergence of print and digital technologies in the hybrid workplace. We will be covering analytics, cloud, channel disruption, cybersecurity, IoT, the smart connected workplace, sustainability and more. Quocirca Podcast Disclaimer: The information contained in this Podcast was obtained from industry executives via interviews and has not been independently verified by us. It may not be accurate or current, and we have no obligation to provide any updates or changes to any information provided. The listener may not edit, modify, copy, reproduce or redistribute this Podcast in whole or in part. We are not liable for any use of this Podcast by the listener which is not in accordance with the terms of this disclaimer. The views and opinions expressed in this Podcast are not necessarily those of Quocirca. Any opinions given by industry executives interviewed by us are strictly those of the individual. We are not providing any financial, economic, legal, accounting, tax or other professional advice or recommendations in this Podcast. In addition, the information contained in this Podcast does not constitute investment advice and should not be relied upon by the listener. The receipt of this Podcast by any listener is not to be taken to constitute such person a client of Quocirca. We do not make any representation or warranty, express or implied, as to the accuracy or completeness of the statements or any information contained in this Podcast and any liability therefore (including in respect of direct, indirect or consequential loss or damage) is expressly disclaimed. Hosted on Acast. See acast.com/privacy for more information.

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October 13, 2026Episode 133 min

MPS Monitor: The Next Evolution of Managed Print Services

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, speaks with Kevin Tetu, President of the Managed Print Division at MPS Monitor and Nexera, about the evolution of managed print services and the shift from simply monitoring devices to actively managing business outcomes. They discuss how AI, service intelligence and fleet data are transforming MPS, the growing importance of proactive and predictive service, cybersecurity and hybrid work environments, and how dealers can turn fragmented operational data into actionable insights. Kevin also shares his perspective on the future of MPS, including remote diagnostics, AI-assisted service, reducing service costs and attracting a new generation of talent to the print industry.🌐 Learn more about MPS Monitor: https://www.mpsmonitor.com/🌐 Learn more about Quocirca at https://quocirca.com/🌐 Follow Quocirca on LinkedIn: https://www.linkedin.com/company/quocirca/🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/🎬 Subscribe to our YouTube channel: https://www.youtube.com/@QuocircaTimestamps:00:00 - Intro00:50 - MPS Monitor and Kevin's career05:26 - US expansion07:43 - Innovation in the MPS market10:14 - Changing expectations of customers12:23 - MPS Monitor and Nexera partnership16:04 - AI in the MPS market19:43 - Future success of MPS providers22:18 - How to use data24:47 - Security and service challenges28:09 - What's next for the MPS market32:15 - Closing

July 6, 202628 min

Driving Value-Based Service Innovation, with Andreas Schneider, Canon EMEA

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Andreas Schneider, Head of Customer Service and Operations at Canon Europe, to explore how service excellence is becoming a critical differentiator in the evolving print industry. The conversation examines Canon’s transformation from traditional break-fix support to proactive, predictive, and value-based service delivery, the growing role of AI, remote diagnostics, and automation in service operations, and how Canon is strengthening collaboration with its partner ecosystem across EMEA. Andreas shares insights into changing customer expectations, the importance of transparency and simplicity in service delivery, and why the industry must rethink traditional service models to focus on business outcomes and customer value rather than activity-based metrics. The discussion offers a unique perspective on the future of service, innovation, and long-term differentiation in an increasingly competitive and commoditized print market. 🌐 Learn more about Canon: 🌐 Learn more about Quocirca at https://quocirca.com/ 🌐 Follow Quocirca on LinkedIn: https://www.linkedin.com/company/quocirca/ 🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/ 🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca Timestamps: 00:00 - Intro 00:51 - Andy's career history & role at Canon 01:59 - Canon's service heritage and what's new 04:44 - The importance of service 06:00 - Canon's strategy around customer experience 10:01 - How Canon is using AI to improve it's service offerings 14:27 - Customer expectations 16:14 - Predictive maintenance on imageFORCE. 19:29 - Canon Partner Programme and how Canon supports it's partners 24:13 - The future of service at Canon 26:40 - Learn more about Canon and Andy

June 30, 202625 min

Modernising Print in a Zero Trust, Cloud-First World. With JD Carter, Vasion

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by JD Carter, Chief Strategy Officer at Vasion, to discuss how organizations can modernise print infrastructure in a zero trust, cloud-first world. The conversation explores the growing gap between broader IT modernisation and legacy print environments, the evolution of Vasion from its PrinterLogic roots into an intelligent print automation platform, and the role of cloud-native printing in supporting security, compliance, and digital transformation initiatives. JD shares insights into the future of cloud print, the importance of eliminating print servers, aligning print with zero trust architectures, and how intelligent print automation can help organisations accelerate AI adoption by transforming traditional print workflows into digital, automated processes. The discussion also covers market trends, Microsoft’s Modern Print architecture, hybrid work environments, and Vasion’s vision for helping organisations modernise print infrastructure at every stage of their digital transformation journey. 🌐 Learn more about Vasion at: https://vasion.com/ 🌐 Learn more about Quocirca at https://quocirca.com/ 🌐 Follow Quocirca on LinkedIn: https://www.linkedin.com/company/quocirca/ 🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/ 🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca Timestamps: 00:00 - Intro 01:26 - JD's Role at Vasion 02:11 - What is Vasion? 03:53 - The shift to cloud native print 05:31 - Zero trust print environments 07:55 - The cost of security weaknesses 11:10 - Intelligent print automation 12:54 - What is secure print? 14:42 - Differentiating factors when selecting a print platform 18:14 - What's next for the cloud print market? 20:43 - What's next for Vasion? 22:44 - The development of the PrinterLogic brand 24:14 - Learn more about Vasion

June 25, 2026Episode 125 min

Xerox: Inside the Integrated Play with CEO Louie Pastor

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, sits down with Louie Pastor, CEO of Xerox, for a special 100th episode discussion on leadership, transformation, and the future of the print industry. Louie reflects on his unconventional journey from corporate lawyer to Xerox CEO, sharing the leadership principles that have shaped his approach to driving change at one of the world’s most iconic technology brands. The conversation explores Xerox’s reinvention strategy, the role of acquisitions and services-led growth, the convergence of print, AI, and IT services, and how the company is helping customers build secure, intelligent, and automated workflows. Louie also discusses the opportunities and challenges facing the industry, Xerox’s vision for long-term growth, and why print remains a vital part of an increasingly connected, AI-enabled digital ecosystem. 🌐 Learn more about Xerox at: https://www.xerox.com/ 🌐 Learn more about Quocirca at https://quocirca.com/ 🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/ 🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca Timestamps: 00:00 - Intro 01:03 - Introduction to Louie 02:24 - Louie's leadership philosophy 04:35 - The next chapter for Xerox 08:09 - Xerox's brand perception 10:52 - Xerox's growth plans 13:53 - Lexmark's integration with Xerox 18:13 - How Xerox is differentiating from competition 20:37 - Xerox's refreshed brand identity 22:41 - How print is evolving with AI 24:40 - Closing

April 20, 202622 min

From friction to flow: rethinking IT's least favourite problem, with Mark Asbridge, MyQ

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Mark Asbridge from MyQ to explore how MyQ is addressing the ongoing challenges of print driver deployment and simplifying printer setup through its provisioning profiles. Mark shares insights from his 15+ years in the print industry, discussing the complexity of modern IT environments, the shift toward cloud-first strategies, and the need for streamlined, scalable print management solutions. Together, they examine how automation, centralised management, and improved user experiences can reduce IT burden, enhance security, and support hybrid working environments, while helping organisations modernise and future-proof their print infrastructure. Hosted on Acast. See acast.com/privacy for more information.

April 20, 202633 min

AI-driven and Secure Document Workflows for SMBs with Aurelio Maruggi from HP

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Aurelio Maruggi, President of HP Office Printing Solutions, to explore how HP is addressing new opportunities around AI-driven and secure document workflows for SMBs. As the podcast marks its five-year anniversary, Aurelio reflects on his 40-year career in the print industry and shares insights into how HP is evolving its office print strategy to meet the demands of hybrid work, heightened security risks, and increasing customer expectations. The discussion covers the role of AI in enhancing productivity and workflow automation, the importance of built-in security for small and mid-sized businesses, and how HP is innovating across its portfolio to deliver smarter, more resilient print experiences that support long-term business growth. 🌐 Learn more about HP at https://www.hp.com/ 🌐 Learn more about Quocirca at https://quocirca.com/ 🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/ 🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca Timestamps: 00:00 - Intro 01:05 - Aurelio's career history and role at HP 02:22 - How is HP turning document processes into a competitive advantage? 06:00 - What SMB tasks can AI streamline? 10:02 - How does HP make printers easier to deploy and manage remotely? 15:42 - What protections do HP’s newest devices provide? 21:48 - How do HP solution integrations help SMBs with end to end document flows? 25:35 - What setup improvements make the biggest difference in SMB environments? 27:17 - How is HP enabling the channel deliver outcomes for small businesses? 30:52 - What’s next from HP for SMB document workflows 32:53 - Closing Hosted on Acast. See acast.com/privacy for more information.

April 16, 202629 min

The AI Confidence Gap with Jason Court and Olivier Massonnat from Sharp Europe

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Jason Court and Olivier Massonnat from Sharp Europe to explore the concept of human-led AIoT and the next evolution of agentic AI. The discussion highlights how Sharp is integrating artificial intelligence with the Internet of Things to create smarter, more connected workplace solutions, as showcased at its recent Inspire Expo. Together, they examine how cloud connectivity, AI-driven automation, and unified cybersecurity are transforming print, IT services, and digital workplace environments. The conversation also focuses on how businesses can harness these innovations to navigate change with confidence, improve operational efficiency, and unlock new value through intelligent, connected technologies. 🌐 Learn more about Sharp at: https://www.sharp.eu/ 🌐 Learn more about Quocirca at https://quocirca.com/ 🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/ 🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca Timestamps: 00:00 - Intro 00:48 - Introduction to Jason and Olivier 01:20 - What is agentic AI? 02:38 - Combining physical, digital and AI 05:00 - Cloud Capture AI 09:25 - How Sharp is helping it's customers 12:07 - Assessing risks around AI 16:54 - Key use cases for businesses 19:11 - Integration across business operations 24:24 - How AI will impact MFPs 27:43 - The future of agentic AI 29:01 - Closing Hosted on Acast. See acast.com/privacy for more information.

March 31, 202638 min

EMEA launch of Unity and the local OpCo perspective with Kelly Woodfin and Rowan Jeffreys-Hoar from Ricoh UK

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Kelly Woodfin from Ricoh Europe and Rowan Jeffreys-Hoar from Ricoh UK to discuss how Ricoh is driving growth through its newly launched Unity Channel Partner Program. As the podcast celebrates its five-year anniversary, the conversation explores the strategy behind the Unity program, its rollout across multiple EMEA countries, and how Ricoh is strengthening its partner ecosystem through enhanced go-to-market alignment, commercial support, and value-added services. Kelly and Rowan share insights into how the programme is designed to simplify engagement, accelerate partner growth, and enable a shift toward services-led opportunities, helping partners adapt to evolving customer demands and a rapidly changing print and digital workplace landscape. 🌐 Learn more about Ricoh at: https://www.ricoh.co.uk/ 🌐 Learn more about Quocirca at https://quocirca.com/ 🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/ 🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca Timestamps: 00:00 - Intro 00:43 - Kelly's career history and role at Ricoh 01:53 - Rowan's career history and role at Ricoh 03:01 - Intro to Ricoh Unity 06:03 - How client feedback shaped Ricoh Unity 08:14 - Why Ricoh Unity was developed 11:24 - Ricoh's shift from hardware to digital workplace services 13:01 - Why Ricoh Unity was launched now. 15:45 - Where is Ricoh Unity available? 19:13 - What does Ricoh Unity offer partners that they didn't have before? 22:39 - Partner feedback 26:11 - The future of Ricoh Unity 27:51 - The importance of data 30:52 - Success metrics for Ricoh Unity 34:57 - Three key takeaways 38:23 - Closing Hosted on Acast. See acast.com/privacy for more information.

March 23, 202644 min

Moving from AI Hype to Operational Value with Vasco Falcão from Konica Minolta Europe

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Vasco Falcão, Head of Digital Workplace in Europe at Konica Minolta, to explore how organisations can move from AI hype to real operational value. Vasco shares insights from his leadership journey across finance, consulting, and over two decades at Konica Minolta, highlighting the company’s transformation from traditional print services to delivering integrated digital workplace solutions. The discussion examines how businesses can embed AI into practical workflows, drive measurable productivity gains, and align technology investments with strategic outcomes, while maintaining operational discipline and change management focus. Together, they unpack what it truly takes to translate AI ambition into scalable, sustainable business impact across the modern digital workplace. 🌐 Learn more about Konica Minolta at https://www.konicaminolta.co.uk/ 🌐 Learn more about Quocirca at https://quocirca.com/ 🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/ 🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca Timestamps: 00:00 - Intro 00:38 - Vasco's career history and role at Konica Minolta 02:35 - Does AI reality match AI ambition? 05:33 - Will AI replace jobs? 09:48 - Opportunities and challenges of consumer AI vs corporate AI 17:31 - AI's dual impact on sustainability 20:12 - How is Konica Minolta differentiating in AI? 23:48 - How is Konics Minolta using AI to automate workflow and print? 29:40 - AI enabled capture 35:12 - Insights AI and ESG AI 39:35 - Key takeaways for AI in the digital workplace 44:07 - Closing Hosted on Acast. See acast.com/privacy for more information.

March 10, 202627 min

Why 2026 is the Tipping Point for Enterprise Cloud Print Modernisation, with Kevin Pickhardt, Pharos

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Kevin Pickhardt, Executive Chairman at Pharos Systems, to discuss why 2026 is set to be the tipping point for enterprise cloud print modernisation. Building on previous conversations with Pharos, Kevin shares insights into the accelerating shift from legacy print infrastructure to cloud-native platforms, the growing demand for security, scalability, and analytics, and how enterprises are rethinking print as part of their broader digital transformation strategies. The discussion explores the drivers behind cloud adoption, including hybrid work, zero-trust security models, and sustainability goals, and outlines how organisations can future-proof their print environments while unlocking greater visibility, cost control, and operational efficiency in an increasingly cloud-first world. 🌐 Learn more about Pharos at https://www.pharos.com/ 🌐 Learn more about Quocirca at https://quocirca.com/ 🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/ 🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca Timestamps: 00:00 - Intro 00:55 - An introduction to Pharos and Kevin 02:30 - Pharos and PrintOps 06:00 - Shift to cloud security and AI 10:40 - Declining print volumes 13:16 - What are the benefits for customers? 18:44 - Multi-vendor environments 19:36 - What's next for Pharos? 21:11 - AWS data centres 22:41 Recommendations for organisations considering cloud modernisation 25:06 - Cloud vs on premise 26:27 - Closing Hosted on Acast. See acast.com/privacy for more information.