Healthcare IT Today Interviews

Hosted by John Lynn

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Episodes

910

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Oct 2026

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About the show

Listen to the latest happenings in Healthcare IT in this series of interviews with leading experts in healthcare technology. Whether you're trying to understand EMR and EHR, healthcare communications, security and privacy, analytics, telehealth and telemedicine, and much more, these interviews will dive into what's really happening on the front lines of healthcare. Learn more at: https://www.healthcareittoday.com

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October 19, 2026Episode 91110 min

Delivering Clear Data for Patient Care at xCures

Hundreds of companies are offering AI for clinical and other healthcare related uses. Kenny Wong, Chief Product Officer at xCures, offers two criteria for judging the value of a solution: first whether the outcome is repeatable and shows the work that was done transparently, and second whether it is generating a desired result such as saving you time. In our recent interview at the Civitas conference, Wong reviews his background in genetics, the history of xCures, and the state of data today. He estimates that 80% of healthcare data is "messy," meaning it exists in unstructured formats such as PDFs and JPEGs. xCures can extract the information needed for patient care from these sources—what Wong calls a "clinical clarity engine." Learn more about xCures: https://xcures.com/ Healthcare IT Community: https://www.healthcareittoday.com/

October 16, 2026Episode 91018 min

How BridgeLink and Innovar Healthcare Are Advancing Open Source Healthcare Integration

Innovar Healthcare is known for data movement and integration in healthcare: any data in any format, between any set of customers. One major trait that distinguishes Innovar from nearly all services in health care today is that it offers and supports open source tools, which is common in other industries. In our recent interview at the Civitas conference, CEO and Founder Loyd Bittle talks about security, administrative convenience, and use cases for his company's integrations. The first part of our interview is devoted to security incidents. Bittle points out that while open source code (and nowadays AI) makes it easier for malicious intruders to attack, it also makes it easier for researchers to uncover bugs, and for Innovar to provide patches. This actually happened recently when researchers discovered a security issue with the open source Mirth Connect project which Innovar Healthcare and the community forked to create BridgeLink. Once Innovar and the BridgeLink community learned about the security issues, they were able to address them quickly. Bittle notes that it's now unsafe to continue using the insecure open source Mirth Connect project. Learn more about Innovar Healthcare: https://www.innovarhealthcare.com/ Learn more about BridgeLink: https://www.bridgelink.net/ Healthcare IT Community: https://www.healthcareittoday.com/

October 14, 2026Episode 90922 min

PerfectServe Uses AI to Transform Healthcare Workflow Orchestration

After 30 years of orchestrating workflows and connecting systems across providers and IT vendors, PerfectServe continues to expand what it offers provider organizations, including a new AI layer called ConnectiveIQ that will underpin all of its AI-native products moving forward. The first ConnectiveIQ-infused product, Intelligent Answering, offers AI call handling and launched in August. CEO Guillaume Castel shares in our recent interview that ConnectiveIQ allows much higher benefits for the data they have been handling all this time. Castel's goal for PerfectServe is to "get the right information to the right person at the right time using the most appropriate channel, no matter where." He says that, thanks to their deployment of an AI agent, PerfectServe is finding more ways to relieve busy clinicians and staff of tasks that don’t need their attention to be resolved. More and more, patients who call in to a provider can get answers through AI, with an operator or clinician picking up the phone only if a person is really needed. Learn more about PerfectServe: https://www.perfectserve.com/ Healthcare IT Community: https://www.healthcareittoday.com/

September 28, 2026Episode 90820 min

How CSIRO is Making Interoperability a Front-of-House Clinical Benefit

CSIRO’s Smart Health Checks is Bringing Conversations Back to Care Healthcare interoperability is seen as a back-office challenge and it is rarely spoken about as a benefit to clinicians. But what if it was? Could it help accelerate initiatives? An initiative in Australia is doing just that - improving data exchange to reduce screen time so that clinicians can focus more on conversations with patients. Healthcare IT Today sat down with Kirsty Maunder, Senior Business Analyst at CSIRO’s Australian e-Health Research Centre. She explains how their Smart Health Checks initiative uses Smart on FHIR technology to pre-populate clinical forms and return providers to natural conversations with patients. You will discover how bidirectional data write-back stops transcription errors and why building from frontline clinical frustrations drives genuine technology adoption. 🔔 Subscribe for more great interviews with Health IT leaders. Learn more about CSIRO's Australian e-Health Research Centre at https://aehrc.csiro.au/ Find more great health IT content at https://www.healthcareittoday.com/

September 25, 2026Episode 90722 min

Inside Epic’s Push to Help Customers Build Their Own AI Agents Using Agent Factory

Epic Agent Factory, a tool for Epic users to build their own AI agents, was announced this past January. Now, according to Derek De Young, Software Developer at Epic, the tool is moving into a new stage where Epic will quickly put it into the hands of their customers. Agent Factory provides a platform to leverage 129 of the AI features in Epic. De Young describes three stages in its use. First, he expects organizations to shape existing AI features to the organization's policies, guidelines, data, and workflows. Next, they will build new agentic features for revenue cycle management, clinical decision making, patient engagement, etc. In the future, Epic will expand the scope of Agent Factory to use external connectors and run on partner platforms outside Epic, including Care Everywhere. Learn more about Epic: https://www.epic.com/ Healthcare IT Community: https://www.healthcareittoday.com/

September 23, 2026Episode 90621 min

Why Healthcare Needs Coordinated Infrastructure, Not More Point Solutions

Cotiviti ties together providers and payers, including the top 25 US health plans, that collectively serve 300 million members in the United States. In this video, CEO Ric Sinclair describes how the "friction" between providers and payers can be resolved by leveraging smarter infrastructure like what Cotiviti provides. Sinclair looks beyond technology and data, even beyond the use of AI, to talk about how an underlying platform can bring together all the expert insights and reduce the waste in health care. Ultimately, he wants to eliminate denials and appeals by "getting it right the first time" in billing. This requires more than the application of AI in "silos," which he predicts are not sustainable. "Coordination" is a key concept he shares while talking about being a healthcare infrasrtucture company that creates value for its users. Learn more about Cotiviti: https://www.cotiviti.com/ Healthcare IT Community: https://www.healthcareittoday.com/

September 21, 2026Episode 90518 min

Anita Ghose Shares Real-World Tactics for Women in Health IT Leadership

Standard networking events and leadership courses fail to keep women in digital health careers. Half of female tech talent exits the sector by age 35. The solution? Offering practical advice and operational mentorship from women who have actually been successful. At HIC2026 in Sydney, Australia, Healthcare IT Today sat down with Anita Ghose, CEO at InventiveX and Program Lead for Women in Digital Health Leadership at the Australasian Institute of Digital Health (AIDH). Ghose breaks down why leadership development must center on hard-won deployment lessons rather than abstract theory. She also shares where Australian health systems are targeting AI investments to reduce cognitive load on frontline clinicians. 🔔 Subscribe for more great interviews with Health IT leaders. Learn more about InventiveX at https://www.linkedin.com/company/inventivexai/about/ Find more great health IT content at https://www.healthcareittoday.com/

September 18, 2026Episode 90420 min

The Global HIM Evolution: Why AI Requires Human Data Stewards According to HIMAA

The health information management (HIM) profession is undergoing a massive worldwide evolution. AI require strict data governance to function safely, putting a direct spotlight on clinical data quality…and right in the wheelhouse of HIM professionals. Healthcare IT Today sat down with Kathleen Rogers, Member & Profession Services Manager, and Danika Bakalich, Director of Workforce Advocacy & Development from the Healthcare Information Management Association of Australia (HIMAA). They unpack the worsening shortage of clinical coders, practical strategies to bridge the graduate training gap, and why health information managers must demand a seat at the executive table. You will also discover why accurate clinical data management is fundamentally an issue of patient safety rather than just a billing exercise. 🔔 Subscribe for more great interviews with Health IT leaders. Learn more about HIMAA at https://www.himaa.org.au/ Find more great health IT content at https://www.healthcareittoday.com/

September 16, 2026Episode 90333 min

The Healthcare Infrastructure Working Behind the Scenes

One of the most interesting organizations in healthcare is Civitas Networks for Health. This non-profit organization brings together some of the key organizations that provide the national infrastructure for health and health data. One of their best venues to convene their community is at the upcoming Civitas 2026 Annual conference. I recently sat down with Jolie Ritzo, CEO at Civitas Networks for Health, Anne Santifer, Executive Director at Arkansas State Health Alliance for Records Exchange, and Dan Cranshaw, Executive Director at KC Health Collaborative, to learn more about what's happening in the Civitas community and get a preview of their annual conference. One thing they shared was how often healthcare infrastructure serves an important purpose but goes unrecognized. This is by design. For example, an HIE (Health Information Exchange) may make a patient's information from multiple organizations available to a clinician at the point of care. The clinician and patient often have no idea how the information from external organizations was made available to them, but having that data often improves care. Good infrastructure like an HIE quietly does this work in the background, often with little recognition. Learn more about Civitas: https://civitasforhealth.org/ Learn more about Arkansas State Health Alliance for Records Exchange: https://sharearkansas.com/ Learn more about KC Health Collaborative: https://www.kchealthcollaborative.org/ Healthcare IT Community: https://www.healthcareittoday.com/

September 4, 2026Episode 90215 min

Faster, Safer Patient Care Starts With Better Team Chat

In every corner of health care—as with other industries—software tools are adding AI capabilities. AI has now come to HIPAA-compliant chat, as explained in this video by Jackie Frey, Product Expert - Healthcare at Zenzap. Chat and text messaging themselves are complicated in a regulated environment. In the first part of our interview, Frey explains what secure chat must offer to be useful to healthcare organizations. Then, she shares what can go wrong when health care staff resort to common, insecure channels such as email and standard text messaging. Learn more about Zenzap: https://www.zenzap.co/ Healthcare IT Community: https://www.healthcareittoday.com/