Healthcare IT Today Interviews

Hosted by John Lynn

TechnologyInterviews guests

Website RSS feed LinkedIn YouTube

Episodes

893

Latest episode

Aug 2026

Language

About the show

Listen to the latest happenings in Healthcare IT in this series of interviews with leading experts in healthcare technology. Whether you're trying to understand EMR and EHR, healthcare communications, security and privacy, analytics, telehealth and telemedicine, and much more, these interviews will dive into what's really happening on the front lines of healthcare. Learn more at: https://www.healthcareittoday.com

Listen to episodes

60 recent

August 21, 2026Episode 89615 min

The Hidden Risk of Rushed Technology: Patrick Lo on Establishing AI Governance

Healthcare organizations are rushing to implement artificial intelligence tools without establishing basic operational safeguards. Moving too fast exposes your health system to severe compliance failures and massive security risks. In this interview, Patrick Lo, CEO of Privacy Horizon, maps out the critical framework needed to govern clinical AI before signing vendor contracts. Discover how to move past basic compliance checklists, apply clear lines of team accountability, and handle automated errors before they impact patient care. 🔔 Subscribe for more great interviews with Health IT leaders. Learn more about Privacy Horizon at https://www.privacyhorizon.com/ Find more great health IT content at https://www.healthcareittoday.com/

August 19, 2026Episode 89515 min

Why US Hospitals Drown in Claims While Canada Misses Clinical Data

Health information management conferences expose a massive continental divide: US teams fight endless billing complexity while Canadian facilities struggle to capture basic clinical facts. Structural differences in healthcare funding alter the daily operational reality for professionals on each side of the border. Healthcare IT Today sits down with Jodi McMullin, CEO of ScoJo Consulting, at the eHealth26 conference to unpack how distinct funding models dictate the daily reality of clinical coding. You will discover how portfolio funding versus multi-payer commercial models impacts code volume, and why both systems face severe data accuracy challenges. Learn how clinical documentation improvement programs protect patient safety, reduce claims friction, and secure stable resources. 🔔 Subscribe for more great interviews with Health IT leaders. Learn more about ScoJo Consulting at https://scojocoding.com/ Find more great health IT content at https://www.healthcareittoday.com/

August 17, 2026Episode 89413 min

AI and Automation Are Reshaping Revenue Cycle Management

Anurag Mehta, Chief Executive Officer and Cofounder at Omega Healthcare, has seen a 10-20% increase in human productivity through AI in revenue cycle management (RCM), and expects at least another 20% improvement over the next couple of years. In our recent interview, Mehta describes the current stresses in healthcare RCM and where AI can help. When you improve RCM, Mehta says, you improve profits in two ways: by handling bills more efficiently and by getting higher reimbursements by avoiding errors. Thanks to traditional techniques known as robotic process automation (RPA) and the latest AI, you can check 100% of submissions and prior authorization requests rather than just a small subset. Plus, for provider organizations, improved profitability also leads to better credit ratings and further savings. Learn more about Omega Healthcare: https://www.omegahms.com/ Healthcare IT Community: https://www.healthcareittoday.com/

August 14, 2026Episode 89315 min

Moving HIM from the Back Office to Strategic Leadership: Insights from CHIMA

Hospital leaders who view health information management strictly as a back-office coding function are making a massive operational mistake. Modern healthcare depends on accurate data to survive. Protecting that data requires active stewardship. Healthcare IT Today sat down with Mahmoud Suleiman, CEO and Registrar at CHIMA. We discussed the accelerating evolution of the HIM profession. Watch to learn why health systems must transition their teams from transactional encoders into strategic leaders who protect data quality and prevent clinical errors. 🔔 Subscribe for more great interviews with Health IT leaders. Learn more about CHIMA at https://www.echima.ca/ Find more great health IT content at https://www.healthcareittoday.com/

August 12, 2026Episode 89222 min

New Value in Service Desk Data Collected through AI

At the service desks that HCTec runs for health care institutions, AI is transforming the healthcare IT service desk from a reactive support function into a strategic source of operational intelligence. For example, now 100% of service calls can now be reviewed thanks to AI and that data can be put into action. In our recent interview with Dan O’Connor, Vice President of Partner Success, and Chris Durham, Vice President of Service Desk Operations, the term “game-changing” came up repeatedly to describe this data collection and the impact it can have on an organization. The new reality is that every service desk interaction contains valuable operational data. AI enables health systems to capture, analyze, and act on those insights in near real time, turning thousands of support interactions into actionable intelligence for improving workflows, technology adoption, and clinician experience. Learn more about HCTec: https://hctec.com/ Healthcare IT Community: https://www.healthcareittoday.com/

August 10, 2026Episode 89110 min

OntarioMD on Practical AI and the Reality of Data Standards

The healthcare industry is finally moving past the hype of artificial intelligence and the hope of data standards. Inserting immature tech or standard into an established workflow easily backfires if the deployment fails to adapt to human behavior. Healthcare IT Today sat down with Aidan Lee and Matt Leduc, Executive Directors at OntarioMD, during the #eHealth26 conference. They share the practical steps required to deploy clinical AI safely and how to activate idle healthcare data standards. Viewers will learn why cross-functional governance and a strict focus on the clinician's daily workload dictate the success of any new tech rollout. 🔔 Subscribe for more great interviews with Health IT leaders. Learn more about OntarioMD at https://www.ontariomd.ca/ Find more great health IT content at https://www.healthcareittoday.com/

August 7, 2026Episode 89025 min

The 2026 EHR Market is Cooling as Leaders Pivot to AI

Switching your electronic health record system is a multi-year journey that derails clinical workflows. Instead of taking on a massive migration, health systems are freezing their budgets and betting on short-term AI pilots instead. Healthcare IT Today sat down with Paul Warburton, Senior Market Research Analyst at KLAS Research, to dissect the latest US Acute Care EHR Market Share Report. We break down why large health systems logged zero major migration decisions last year and where IT budgets are actually moving. You will get a clear look at how the market share of Epic, Oracle, and MEDITECH has shifted this past year. 🔔 Subscribe for more great interviews with Health IT leaders. Learn more about KLAS Research at https://klasresearch.com/ Find more great health IT content at https://www.healthcareittoday.com/

August 6, 2026Episode 88912 min

Trust and Interoperability: How ELLKAY is Connecting Canadian Healthcare

Most people assume the Canadian healthcare system is highly coordinated because of single-payer funding. The truth is that data exchange across provinces is just as fragmented as it is in the US. Healthcare IT Today sat down with Karen Gauthier, VP of International, and Gurpreet (GP) Singh, SVP for Interoperability Strategy & Solutions at ELLKAY, to discuss their deep roots in Canada. We cover how they help hospitals handle massive EHR transitions and why treating data as infrastructure solves major archiving headaches. You will learn the strategies for cleaning up historical records while giving clinicians easy access directly from their new systems. 🔔 Subscribe for more great interviews with Health IT leaders. Learn more about ELLKAY at www.ellkay.com Find more great health IT content at https://www.healthcareittoday.com/

August 4, 2026Episode 88811 min

Unlocking Capabilities in Revenue Cycle Management with Generative AI

AKASA focuses on the revenue cycle and on improving billing so that doctors are fully paid for their services. Although the company has been doing this for quite a while before generative AI became feasible, CEO and Cofounder Malinka Walaliyadde has seen that LLMs "unlock capabilities in the revenue cycle that weren't available before." In a recent interivew with Walaliyaadde, we talk about the emerging crisis in coding and billing. Walaliyadde says that the highly trained workforce is "aging out" and that providers can't find new people fast enough to replace the ones who leave. At the same time, health care problems are growing, requiring more diagnoses and billing. This is a challenge for healthcare organizations where good revenue cycle management is the key to their financial success. Learn more about AKASA: https://akasa.com/ Healthcare IT Community: https://www.healthcareittoday.com/

August 4, 2026Episode 88722 min

The Power of Voice AI Agents in Automating RCM

In the not-too-far future, as envisioned by Sam Schwager, Co-Founder and CEO at SuperDial, most revenue cycle management (RCM) will be handled by an AI agent at the provider that communicates with an AI agent at the payer. SuperDial is on that path, handling large numbers of billing calls with its voice agent. SuperDial entered the AI space in an unusual way. They were an RCM company themselves, focusing on behavioral health, and realized they could not grow unless they could automate the calls during which human agents would spend hours on hold and conduct "the same conversation 40 different times a day." After successfully building the voice agent for their own needs, they started marketing their AI voice agent to other RCM vendors about two-and-a-half to three years ago. Their AI agents have now conducted more than seven million calls for their clients. Learn more about SuperDial: https://www.superdial.com/ Healthcare IT Community: https://www.healthcareittoday.com/