GlideChat

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Latest episode

Aug 2026

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EN-US

About the show

The official podcast of Elite ServiceNow partner GlideFast Consulting. Join us for insightful discussions on all things ServiceNow, the cutting-edge platform revolutionizing business processes. Let’s talk about the Now, right now.

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60 recent

August 11, 2026Episode 4923 min

What is ServiceNow’s AI Control Tower?

In this episode of GlideChat, hosts Aric Jones, COE Lead for Risk and Security, and David Limas, Solutions Consultant - Risk & Security at Everforth GlideFast, break down the complexities of AI governance and managing AI sprawl.1Discover why AI Control Tower is more than just a vendor tool—it's a critical framework built around five key organizational pain points: discovery, observation, governance, measurement, and security. We also dive deep into recent ServiceNow acquisitions like Basa, Armis, and Trace Loop, explaining how they provide a native, full-circle view of what your AI agents are doing inside the box.Ready to build your AI framework? Learn about GlideFast's AI Control Tower FastTracks to help your organization with strategy, privacy, compliance, and ROI.

April 7, 2026Episode 9320 min

Real-World Public Sector Transformation with ServiceNow

In the latest GlideChat, Brett Karl, VP of Alliances, Channel, & Federal Sales, and Trevor Edy, Industry Sales Director of SLED, dive into how digital transformation and ServiceNow are transforming the public sector industry. What’s happening now: From Tools to Outcomes: One platform, measurable ROI. AI in Action: Triage, predictive routing, summaries—live in production. Cut the Clutter: Consolidate apps, reduce costs, boost compliance. Real Impact: Manual workloads down 30–50%, processing times from days to minutes.

March 3, 2026Episode 9215 min

Meet the GlideFast UK Team

In this special UK edition of GlideChat, meet a couple of members of the GlideFast UK team to hear about their roles and what it's like working at GlideFast. Nicki Tones (Senior Business Process Consultant), Shane Rodgers (Lead Technical Consultant), and Roustan Kinioko (Senior Technical Consultant) discuss how they ended up in the ServiceNow world and what a day-to-day work life is like. They also talk about how the UK team is closely connected to the wider global GlideFast organization and what sets GlideFast apart.

January 27, 2026Episode 9116 min

The Shift to Agentic AI in CRM: What’s Real vs. Noise

First GlideChat of the year! We’re kicking things off with the topic on everyone's mind: AI.Live from Glidefest 26 in Tampa, Eldon Sebastian (Senior Director of AI Delivery) and MJ Kuchenbrod (Service Delivery Director) dive into Agentic AI, what's real and what's noise. They tackle the #1 mistake companies make: applying AI to CRM without a defined process.Learn how to stop the noise and start seeing results.

September 23, 2025Episode 9028 min

Why GlideFast Chose VividCharts for Project Management Reporting in ServiceNow

Are countless hours and inconsistent formats plaguing your project status reports? For GlideFast, managing over 500 ongoing engagements, this was a critical operational challenge. Discover the solution that transformed their process from a manual headache into a streamlined, professional, and automated system. In this episode of GlideChat, host Brett Karl, VP of Solutions & Alliances at GlideFast, sits down with Ed Shea, VP of Professional Services at GlideFast, and the leadership team from VividCharts: Co-Founder and CEO Mitch Stutler, and Head of Account Management Rob Walsh. Together, they pull back the curtain on the exact reasons GlideFast chose VividCharts to revolutionize their project management reporting directly within ServiceNow.

August 14, 2025Episode 8929 min

Asset Management in a Changing World

Join Shayne Cooper, Director of Solutions Consulting, and Josh Herron, Solution Consultant at GlideFast, as they dive into the complexities of asset management, a crucial but often overlooked aspect of business operations. We explore how poor process definition can lead to asset sprawl and inaccurate data, especially in the context of today's hybrid and remote work environments. This discussion goes beyond the technology, emphasizing the risks of over-relying on tools as a "silver bullet" and highlighting the critical need for dedicated, skilled people to manage assets effectively.

July 15, 2025Episode 8854 min

Unlocking Value with Quality Clouds

Join Brett Karl, VP of Solutions & Alliances at GlideFast, as he sits down with John Castillo, US Senior Executive of Consulting Partnerships for Quality Clouds, for a deep dive into the often-overlooked world of technical debt. Discover how Quality Clouds’ innovative DevOps platform helps organizations identify, quantify, and strategically address the hidden costs and inefficiencies lurking in their code and configurations. Learn how proactive governance and powerful analytics can transform your development processes, drive significant cost savings, and unlock true innovation for your enterprise.

June 12, 2025Episode 8720 min

Strategy at Scale: ServiceNow SPM Insights

In this episode, we sit down with Brett Karl, Vice President of Solutions & Alliances, and Brian Wissinger, Associate Vice President of Professional Services at GlideFast, to explore the evolving world of Strategic Portfolio Management (SPM). From its roots in IT Business Management to its enterprise-wide impact today, Brian breaks down what SPM is, how it helps organizations align spend with strategic goals, and why more industries—from finance to pharma—are adopting it.

June 3, 2025Episode 8617 min

Driving Measurable Value with ServiceNow

GlideFast’s Chief Customer & Delivery Officer, Ohad Kushner, sits down with Sam Callaway, leader of the Global Inspire Value team at ServiceNow. Together, they dive into one of the most important—but often overlooked—elements of digital transformation: value capture. Whether you're just starting your ServiceNow journey or scaling your platform, learn the do’s and don’ts of defining a “value north star,” measuring success, and building a blueprint for sustainable outcomes.

May 20, 2025Episode 8536 min

EchoStor & GlideFast: Elevating ServiceNow Through Partnership & Purpose

Welcome back to GlideChat, your go-to source for everything ServiceNow. In this episode, Brett Karl, VP of Solutions & Alliances at GlideFast, sits down with Ted Gronostalski, ServiceNow Sales Engineer at EchoStor, and Terrence Donovan, Director of Modern Workplace & Digital Workflows at EchoStor, to dive into how their 20-year-old, customer-obsessed organization is transforming its ServiceNow capabilities. They explore EchoStor’s evolution from a data center powerhouse to a multi-pillar IT solutions provider, how their strategic partnership with GlideFast helps deliver full-spectrum ServiceNow excellence, and what the shake-up in the ServiceNow partner ecosystem means for clients.