eCW Podcast

Hosted by eClinicalWorks

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Episodes

100

Latest episode

Feb 2026

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About the show

Introducing an interactive initiative designed to provide the opportunity to explore and identify, both the most pressing healthcare topics today and the unique usage of our products by customers.

Listen to episodes

60 recent

February 11, 202613 min

Reduce no-shows with healow AI-Powered No-Show Prediction Model

Discover how HealthWorks for Northern Virginia uses eClinicalWorks® and healow® AI-powered No-Show Prediction Model to reduce no-shows. In this eClinicalWorks Podcast, host Adam Siladi talks with IT Director Jesse Burke about moving from reactive, blanket outreach to proactive, targeted support that removes real barriers for patients. As a community health center, HealthWorks for Northern Virginia faces a no-show rate around 15% and serves a population that is roughly 60% self-pay. Transportation in the area is limited, childcare is costly, and missing work can mean missing income. Traditional after-the-fact reports and mass campaigns didn't help fill the schedule or meet patients' needs. With the healow AI-powered No-Show Prediction Model, risk scores appear right on the resource schedule while staff are booking. Teams can see which visits are likely to cancel, reschedule, or no-show, ask better questions, tag barriers like transportation and daycare, and tailor their outreach. The analytics and reports quantify trends across the population, revealing patterns such as transportation driving more than half of missed visits. That structured data helped HealthWorks for Northern Virginia secure grants for non-emergency medical transportation, set up a transportation account to bridge gaps, and build partnerships with childcare providers.

February 11, 20267 min

Safety and Compliance Dashboards That Help You Catch Errors Early

Discover how Adult Medicine of Lake County enhanced their patient safety and compliance efforts using the eClinicalWorks® Safety and Compliance Dashboard. With over 7,200 active patients, this practice faced challenges in managing critical lab results, telephone encounters, and staff turnover. Matt Cady shares how adopting this underutilized tool helped uncover hidden gaps like unlocked procedure schedules and missing lab results, preventing lost revenue and improving workflow efficiency. By focusing on key performance indicators such as abnormal lab results pending over three days and open telephone encounters, the practice increased accountability and reduced risks to patient safety. The dashboard's clear, consolidated view allowed the team to proactively address issues before they escalated, leading to fewer errors, better patient satisfaction, and smoother daily operations. This episode reveals how a seamless implementation and strategic use of data helped the practice catch problems early, improve staff performance, and maintain high compliance standards — all without adding extra workload. If you want to enhance patient safety, reduce inefficiencies, and gain real-time insights into your practice's performance, this conversation is a must-listen.

February 11, 202613 min

Improving Care with CCM, TCM and RPM Programs

Discover how First Care Medical Clinic is enhancing patient care by integrating the Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and Transition Care Management (TCM) modules. At a practice managing over 2,000 patients, First Care Medical Clinic's approach has led to improvements in patient outcomes and reduced hospital admissions. With 13 specialized nurses assigned to support patients through personalized care, the practice has achieved one of the lowest rates of hospitalizations related to chronic conditions like heart failure, kidney failure, and stroke in North Carolina. By making Value-Based Care management a standard part of care, providers ensure patients receive consistent support, improving compliance and satisfaction. Automated tools within eClinicalWorks® help identify eligible patients and streamline workflows, allowing providers to focus on patient needs rather than administrative tasks. The practice also leverages AI-powered documentation to enhance accuracy and efficiency. What this really means is fewer emergency visits, better chronic condition control, and higher rates of annual wellness visits and care gap closures. The results have earned recognition from their accountable care organization for lowering healthcare costs and promoting long-term patient wellness. Learn how combining the CCM, RPM, and TCM modules can create a powerful, patient-centered system that supports healthier lives and smarter care delivery.

February 11, 20268 min

Unlocking Revenue Potential: Insights on eCW RCM Services

Discover how Orlando Heart & Vascular Institute turned billing into growth with eClinicalWorks® Revenue Cycle Management (RCM) services. In this episode, Heather Boone shares their move from eMDs to eClinicalWorks and why they went live with RCM on day one. The goal was simple. Stronger technology, cleaner claims, faster cash, and no reliance on a hospital backstop. The results came fast. Within 90 days, average payment turnaround time dropped to just 20-21 days. The clean claim pass rate reached 97 percent. Profit increased 30 percent. That cash flow made real expansion possible. They purchased and launched an on-site CT within six months and are now planning for PET CT. The team meets biweekly with eClinicalWorks RCM experts to spot errors, tighten front-desk workflows, and keep claims moving. Patients pay before visits through the healow® app, which means fewer collection calls and almost no petty cash. If you are trying to cut aging AR, improve first-pass claims, and protect your independence, this story shows what is possible with eClinicalWorks RCM services. You will hear exactly how a six-provider clinic that sees 120 to 140 patients a day now runs a tighter revenue cycle, gets paid sooner, and reinvests in care patients need.

February 11, 20269 min

Transforming Clinic Workflow with healow Solutions

Discover how Oak Orchard Health, a rural FQHC in western New York, uses healow® Open Access® and healow CHECK-IN™ to ease high Monday call volumes, cut front desk burnout, and give patients 24/7 scheduling. After consolidating into eClinicalWorks®(eCW), the team piloted Open Access with eight providers and, with only a portal link, saw two online appointments overnight. They now record nearly 250 online bookings a month. Kiosks placed at the entrance drive high in‑clinic adoption, while about 20% of patients complete self-check-in before arrival, reducing lines and paperwork. Hear Jason Kuder share practical rollout tips — phased launches by office, smart kiosk placement, and tracking wins in eCW — and learn how these tools improved access, efficiency, and patient satisfaction across nine locations.

February 11, 20267 min

Innovating Healthcare with Sunoh.ai

Discover how Sunoh.ai turned long clinic days into normal workweeks, cut scribe spending by 90 percent, and strengthened patient follow-through at MSA Dallas. Recorded live at the 2025 eClinicalWorksÒ and healowÒ National Conference in Orlando, host Dhruv Bhasin sat down with Chad Erickson of MSA Dallas as he shared practical wins from ambient listening in the exam room. Here's the story: One seasoned provider replaced a full-time human scribe with Sunoh.ai and saw immediate savings of nearly 90 percent. With updates arriving roughly every seven weeks, the system kept getting better at mirroring providers' note style and capturing the right details. Another provider who had been grinding through 12-hour days and arriving early for paperwork shifted to a true 40-hour week. The results? More evenings at home, less after-hours documentation, and a happier team. What this really means is better care. With hands and eyes off the keyboard, providers build trust in that first minute that matters so much. Patients feel heard and follow instructions more consistently, and outcomes improve. For skeptics, Chad's take is straightforward. AI is not taking your job. Clinicians who learn to use it will simply work faster and smarter. If you run a clinic using eClinicalWorks or are a provider struggling with symptoms of burnout, this episode walks through real numbers, workflow changes that stick, and how ambient documentation with Sunoh.ai frees providers to focus on patients instead of paperwork.

July 25, 20259 min

Navigating MIPS: Strategies for Success

Discover how clinicians streamline MIPS reporting, avoid 9% penalties, and improve patient care with eClinicalWorks support, dashboards, and tips for 2025 Medicare compliance.

June 6, 202513 min

eCW Podcast: BH Module Enhances Mental Health Services

Discover how Mental Health Cooperative (MHC) in Nashville transformed their behavioral health care delivery with the eClinicalWorks 24-hour care module. In this episode, we welcome Megan Isham, Senior Clinical Systems Manager at MHC, who shares their transformative journey and the impact of this tool on their operations. With the growing recognition of behavioral and mental health, it's crucial to understand that delivering mental healthcare involves a broad spectrum of services. From outpatient therapy and counselling to crisis management, detox, and residential programs, each service comes with unique requirements. This podcast dives into how MHC has leveraged these capabilities to enhance their service delivery and improve health outcomes. Megan details how the Behavioral Health (BH) module has streamlined workflows, integrated care episodes, and customized protocols to meet the specific needs of their diverse patient population. She explains how the system's web-based nature allows their field staff to access vital tools in real time, significantly increasing efficiency and care quality. Key highlights include the seamless integration with Pyxis™ for medication management, customizable Progress Notes, and specialized order sets that cater to both inpatient and outpatient needs. Megan also discusses the innovative approaches to patient safety and the efficient management of complex cases through electronic safety plans and real-time census tracking. This episode is packed with valuable insights into how MHC's adoption of the BH module has been a game changer, delivering comprehensive services that truly made a difference.

January 31, 20254 min

eClinicalWorks RCM Services Drives 99% Acceptance Rate

Discover how eClinicalWorks RCM service has enhanced the operational efficiency and financial health of New England Community Medical Services. The practice, which caters to over 50 providers in skilled nursing and assisted living facilities, saw an improvement in their financial metrics, notably achieving a 99% first-pass acceptance rate and reducing average payment receipt days to 26. Key to their success was the seamless integration of eClinicalWorks RCM, which offered easy access to real-time analytics and comprehensive reports, thereby streamlining their revenue management process. The adoption of eClinicalWorks' flexible platform options, including eClinicalMobile and eClinicalTouch, further optimized their workflows, enhancing provider satisfaction and overall practice efficiency. Tune in to learn how eClinicalWorks RCM has been instrumental in improving both the financial landscape and operational workflows of New England Community Medical Services.

January 30, 20257 min

A Fresh Start to eClinicalWorks

In this podcast episode, Chris Noyes from Texas Family Medicine delves into his journey of establishing a new practice with reduced upfront costs and scalable solutions. Dr. Noyes shares his firsthand experiences of navigating different EHR systems and why he ultimately returned to eClinicalWorks after exploring alternative EHRs. In this engaging conversation, learn how the Fresh Start program from eClinicalWorks has empowered Dr. Noyes to manage costs effectively, adapt seamlessly to increasing patient loads, and maintain high-quality care without overwhelming expenses. The podcast highlights the unique customization features that eClinicalWorks offers, allowing practices to tailor patient portals and chart sections to meet their specific needs.