Dispatch in Depth

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Latest episode

Jun 2026

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EN-US

About the show

"Dispatch in Depth" is the only podcast that delves into the why and how of emergency dispatch. Each episode we will talk with a different researcher about the work they’re doing to make emergency dispatch as safe and effective as possible worldwide. “Dispatch in Depth” is the official research podcast of the International Academies of Emergency Dispatch.

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20 recent

June 16, 2026

Making ETC Your Own with Jody Mader

Jody Mader, Master ETC-I Instructor and 2025 Instructor of the Year, shares some insights she’s gained in her 18 years of experience in emergency telecommunications. She discusses how she became interested in adult education, how to customize the ETC curriculum while still meeting the training standards, and how you can start improving your program one change at a time. For Your Information: Check out our series about becoming an Instructor for the Academy: https://www.aedrjournal.org/tag/instructor-academy

June 2, 2026

Dispatch Internship Program with Lindsay Hubbard

Combined Regional Communications Authority (CRCA) 911’s Deputy Director Lindsay Hubbard talks all about their dispatch internship program—how it came to be, how it’s evolved over the past few years, and advice for people looking to start similar programs in their own agencies. For Your InformationLearn more about CRCA 911! Facebook: https://www.facebook.com/CRCA911CO Instagram: https://www.instagram.com/crca_911/ Tiktok: https://www.tiktok.com/@crca911 Website: https://www.crca911.colorado.gov

April 7, 2026

FirstWatch: Visible, Usable Data with Bekah Haywood

Bekah Haywood, Business Analyst for the Solutions Support Team, talks about all things FirstWatch. She discusses the upcoming high-acuity dashboard for Academy Analytics, the importance of peer support in the dispatch center, and how stories and data can work hand in hand.For Your Information: FirstWatch is booth #300 in the Exhibit HallLearn more about Academy Analytics: https://firstwatch.net/what-we-do/academy-analytics/ Check out the FirstWatch website: https://firstwatch.net/ Don’t miss these sessions at NAVIGATOR: “Seeing the Forest AND the Trees with Academy Analytics and the IAED Data Center” presented by Carlynn Page Crampton (Wednesday, April 22, 3:00 p.m.) “Leading Through Conflict” presented by Mike Taigman (Thursday, April 23, 10:20 a.m.)

March 31, 2026

30 Years of OnStar with Kathy Sukus and Mitch Petterson

Kathy Sukus, GM/OnStar Public Safety Engagement Leader, and Mitch Petterson, a member of the Outreach Team, discuss OnStar’s role as a Partner Sponsor of NAVIGATOR 2026. They highlight OnStar’s ACE status, their free public safety training, and the new Super Cruise feature.For Your Information Check out some of OnStar’s great resources: https://www.onstar.com/public-safetyhttps://www.gmstc.com/index.php/first-responderswww.onstarvirtualtraining.com

March 24, 2026

GovWorx: Improving Hiring and Retention with Scott MacDonald

Scott MacDonald, CEO of GovWorx, discusses the company’s sponsorship of NAVIGATOR 2026. He discusses where the company finds inspiration for supporting emergency dispatchers and talks about the CommsCoach Hiring and Retention platform, which will be demonstrated at the GovWorx booth.For Your Information:Check out the GovWorx website: https://govworx.ai

March 17, 2026

Motorola Solutions: Assisting Dispatchers with Jeff Freeland and Wendy Lotman

Jeff Freeland, Product Manager for Motorola Solutions' AI Agents and Assistants, and Wendy Lotman, Statewide Account Executive, give an update on what Motorola Solutions is working on, particularly their new Assist Suites. They discuss how their solutions assist emergency dispatchers, why sponsoring NAVIGATOR is a priority, and what you can look out for at their booth in the Exhibit Hall.For Your Information:Check out the Motorola Solutions website: www.motorolasolutions.com Learn more about the Assist Suites: https://www.motorolasolutions.com/en_us/ai/assist-suites.html Don’t miss Wendy’s session on Thursday morning, April 23, entitled “Unified Strategies for Emergency Response: Harnessing NG911 for Major Events.”

February 24, 2026

On the Other Side of the Call with Tim Clover

Acting Sergeant Tim Clover with St. Louis University talks about two experiences where he saved someone’s life in an emergency situation—one a choking infant and one a man in a vehicle fire. He discusses how his career as an Emergency Dispatcher and BLS instructor prepared him to spring into action.

January 6, 2026

Mentorship in Motion with Jordan Kolarik

Jordan Kolarik, a Communications Team Leader with New South Wales Ambulance in Australia, talks about the neuroscience behind effective mentorship. He discusses adult learning, best practices, and some case studies from his own agency.For Your Information:Read Jordan’s post on LinkedIn: https://www.linkedin.com/posts/jordankolarikjp_whats-really-happening-inside-the-brain-activity-7393804186527698944-iNbc Curious about box breathing? https://www.youtube.com/watch?v=G25IR0c-Hj8

October 28, 2025

Epi First, Epi Fast with Dr. Sung Poblete

Dr. Sung Poblete, the CEO of Food Allergy Research and Education (FARE), talks about the time-critical nature of emergency allergy 911 calls. She discusses the role of FARE, what emergency dispatchers should know about anaphylaxis, and a new way to distribute epinephrine. For Your Information:Check out FARE’s website: https://foodallergy.org Dr. Tim Dribin’s paper on the anaphylaxis clinical support tool: https://www.jacionline.org/article/S0091-6749(25)00072-7/fulltext

September 23, 2025

MedCom’s 84 Cardiac Arrest Saves with Taylor Davis

Taylor Davis, Director of Communications for Greenville County EMS (MedCom), talks about her recent Letter to the Editor for the Journal of Emergency Dispatch about her agency’s 84 CPR saves in 2024. She also covers what it’s like to work there, the goals they’re currently working toward, and how to improve center culture overall.For Your Information: Read Taylor’s Letter to the Editor here: https://www.iaedjournal.org/letter-to-the-editor Greenville County’s official government website: https://www.greenvillecounty.org/