AADOM Radio-THE Podcast For Dental Managers

AADOM Radio & Benco Dental Present:Kiersten Aucoin-Senior Practice Solutions ConsultantLearning Objectives:• Identify the stages of change in a dental practice and recognize common challenges at each stage.• Apply practical strategies to overcome resistance, improve workflows, and create a more efficient and profitable dental practice.• Demonstrate how dental coaching can support office managers in implementing and sustaining positive change.More About Kiersten:Kiersten began her career in the dental sector as an assistant a little over a decade ago. She realized shortly thereafter that the dental field was her passion and attained a BS in Health & Exercise Science from the University of Oklahoma in 2017. During this time period Kiersten also received her certificate in Expanded Functions Dental Assistant (EFDA) & held the valued role of Digital Dental Associate at the University of Kentucky College of Dentistry where she became highly skilled in all aspects of digital dentistry.In 2020, Kiersten began her outside sales career as a territory representative at Benco & transitioned into her current role in 2021 as Senior Practice Solutions Consultant. Kiersten is a highly motivated dental professional with extensive experience in business development, practice management along with an expertise in digital dentistry. In her current role, she drives customer financial success and aids as support for the Benco sales force.More About Benco: https://www.benco.com/

Here are some Green Tips from the 2024 Winner Valarie Caulfield: https://www.dentalmanagers.com/blog/2024-green-leader/The Green Leader Nomination Info for 2025: https://www.dentalmanagers.com/membership/recognition/green-leader/More About Valarie:Valarie Caulfield began her remarkable journey in the field of dentistry in 1984, embarking on a career that has spanned nearly four decades. In 1991, she took on the role of office manager, where she found her true calling in the business side of dentistry. Valarie thrives on the opportunity to help dentists effectively manage their multi-million dollar practices, combining her love for the field with her keen business acumen.In 2011, Valarie became a proud member of the American Association of Dental Office Managers (AADOM), where she quickly recognized the value of ongoing professional development. Her dedication to the field was further underscored in 2015 when she earned her fellowship from AADOM, a prestigious accomplishment that highlights her commitment to excellence in dental office management. Continuing her pursuit of knowledge, Valarie achieved her Master designation virtually in 2020, showcasing her adaptability and dedication to growth.In 2021, Valarie was honored to be among the first class of Diplomates, solidifying her status as a leader and expert in her field. She is passionate about coaching others, sharing her expertise on everything from basic operations to cultivating a positive team culture and analyzing key performance indicators (KPIs).Dentistry is not just a career for Valarie; it’s her passion. She truly loves her life and the meaningful connections she builds within the dental community. With a wealth of experience and an unwavering dedication to her profession, Valarie Caulfield continues to inspire those around her and elevate the standard of dental practice management.Valarie lives in Spokane Valley, WA, with her husband Ed. They just celebrated their 40th wedding anniversary. She enjoys baking, sewing, quilting, and spending time with her family.More about Henry Schein Dental: https://www.henryschein.com/ 

AADOM Radio & CEDR HR Present:CeCe Wilson-HR ManagerLearning Objectives:Develop Confidence in Difficult Conversations – Learn why avoiding tough talks leads to bigger problems and how to approach them with clarity and assurance.Master the FIRR Method for Effective Feedback – Understand how to structure conversations using Facts, Impact, Reason, and Request to ensure constructive and solution-focused discussions.Create a Culture of Accountability – Gain strategies for documenting conversations, following up with employees, and fostering a workplace where issues are addressed early, preventing conflict from escalating.More About CeCe:CECE WILSON, MSHRM, SHRM-CP, HUMAN RESOURCES MANAGERCeCe has been leading CEDR’s internal human resources operations since 2021 and brings over 20 years of people management and HR-related experience in private, non-profit, and healthcare industries. With a focus on strengthening the desired workplace culture, CeCe enjoys finding strategic, compassionate, and compliant solutions to business and HR needs. CeCe is a SHRM-certified human resources professional with a specialty credential in Inclusive Workplace Culture and a master’s degree in human resource management.More About CEDR HR Solutions-http://cedrsolutions.com/More About AADOM: https://www.dentalmanagers.com/

AADOM Radio & LQPay Present:Amy Crawford-COO/CRO at LQPayAn AADOM Exclusive Landing Page! CLICK HERELearning Objectives:-Understand the Challenges of Traditional Payment Processing – Identify common inefficiencies in dental payment systems, including manual data entry, billing errors, and disconnected platforms.-Explore the Benefits of AI-Powered Payment Solutions – Learn how automation improves financial accuracy, reduces administrative burdens, and enhances cash flow.-Enhance the Patient Payment Experience – Discover how AI-driven tools, such as zero-click payments and mobile-friendly options, improve patient satisfaction and increase on-time payments.-Ensure Compliance & Security in Payment Processing – Gain insights into how AI solutions help dental practices meet PCI and HIPAA compliance while minimizing fraud risks.-Optimize Revenue Cycle Management – Learn how AI-driven billing automation, real-time tracking, and payment plans can improve collections and financial performance.More About Amy:As a founding member of LQpay’s leadership team and its Chief Operating Officer/Chief Revenue Officer, Amy is instrumental in driving strategic growth, partnerships, sales, marketing, fulfillment, and product development. She brings deep expertise in healthcare technology, fintech, and payments, backed by extensive executive leadership experience. Throughout her career, Amy has contributed to both established and emerging companies, helping to shape innovation and growth. Prior to LQpay, she served as Executive Vice President at veEDIS Clinical Systems, a leader in advanced EHR solutions for hospital emergency departments, and CareTRAK™, a real-time, intelligent clinical decision support platform. An alumna of Florida State University, Amy remains actively involved in professional and industry boards while maintaining community engagement. Outside of her professional life, Amy embraces a health-conscious lifestyle, influenced by her background as a former athlete. She enjoys staying active, reading, traveling, and appreciating music and sports, while cherishing time with family and friends. Her passion for athletics continues, and when she’s not in the office, you’ll often find her on the soccer field chasing goals in a women's soccer league.Learn More About LQPayLearn More About AADOM

AADOM Radio & Peerlogic Present:Breanna McMillen-Head of Sales at PeerlogicLearning Objectives:- Understanding the stress of Front Office workers- Being able to boost front office workers productivity with AI and reduce stress- Increase number of appointments booked which then increases revenueMore About Breanna-Breanna McMillen is currently the head of sales at Peerlogic, one of the founding dental AI companies. With 19 years of experience in the dental industry, she began her career as a hygiene assistant in high school and went on to spend years as a dental hygienist, while also taking on roles in operations and teaching continuing education. In 2014, after the birth of her son with Down Syndrome, she discovered myofunctional therapy and developed a passion for helping others through oral exercises. Inspired by her son's needs, Breanna created a dental-specific program to assist other practices in treating patients with myofunctional disorders.After dedicating 16 years to the clinical side, Breanna’s drive to make an even greater impact in the dental field led her to her first sales role at Peerlogic. As an early employee, she started from the ground up, playing a pivotal role in Peerlogic's evolution into one of the most sought-after dental software providers. Her extensive clinical background, coupled with her passion for innovation, has allowed her to bridge the gap between patient care and cutting-edge technology, shaping the future of dental practice management.More About Peerlogic:At Peerlogic, we understand the stress and demands office managers face daily. Our platform is designed to be an extension of them and their team, taking on routine tasks like appointment scheduling and missed call follow-ups. By automating these processes and providing actionable insights, we free up their time, allowing them to focus on the most pressing tasks at hand. With Peerlogic, office managers can streamline operations, reduce the workload on their front office, and improve overall practice efficiency and the patient experience without sacrificing patient care.Learn More: PeerlogicLearn More: AADOM

AADOM Radio & CEDR HR Solutions Presents:Paul Edwards-CEO & Founder- CEDR HR SolutionsLearning Objectives:-Understand the Real-World Impact of Handbook Policies-Learn how properly crafted and enforced policies can address challenging workplace scenarios and prevent potential legal risks.-Recognize Discrimination and Bias in Policy Enforcement-Gain insight into handling sensitive situations, such as appearance-related concerns or allegations of inappropriate behavior, while staying compliant with anti-discrimination laws.-Explore Best Practices for Addressing Employee Misconduct-Discover practical approaches for managing difficult conversations, documenting incidents, and resetting expectations during review processes.-Appreciate the Importance of Proactive HR Solutions-Understand how having expert HR support in place can save time, reduce stress, and mitigate financial risks for your practice.-Laugh While You Learn-Enjoy educational entertainment through real-world HR stories that balance valuable lessons with relatable, humorous workplace situations.Learn More About Paul:Paul Edwards is the CEO and founder of CEDR HR Solutions, backstageHR software, and the Facebook group HR BaseCamp. Along with this, he is the host of the popular HR podcast, What The Hell Just Happened?! that currently has over 40,000 downloads.With over 25 years of experience as a manager and business owner, Paul is well-known throughout the dental community for his expertise when it comes to solving HR issues that impact dental practice owners and managers.He and his team of HR Experts specialize in helping office managers successfully solve employee issues ranging from the most complex to the most mundane and safely navigate the complex and ever-changing employment law landscape. He is a featured writer for numerous nationally recognized publications. He regularly provides continuing education at dental seminars, universities, and national conferences. Learn More About CEDR HR Solutions:As a dental office manager, you’re the go-to for making things happen—but managing a team is easier with the right HR tools. That’s why AADOM trusts CEDR HR Solutions. From hiring to firing and everything in between, CEDR helps you implement compliant policies, tackle challenges, and lead with confidence. With custom handbooks, unlimited HR guidance, and easy-to-use software for PTO tracking, you’ll have the support you need—plus expert backup whenever you need it. Learn more at CedrHrSolutions.com.Learn More About AADOM: www.DentalManagers.com

Andre founded Systems Practice Management, Inc., a dental practice management, training and consulting firm.  He created Building Blocks Scheduling, Countdown Confirmation, SELL Training and the PracticePar Analysis.  He co-created the non-surgical periodontal protocol Stat-Ck. Andre is best known for creating The CREW Process - a better way to define practice philosophy, bring consistency to treatment and gets the entire office in alignment. Practices working with Andre have found great personal success while getting to know his genuine, frank, and devilishly funny personality.Learn More About Andre & The Crew Process: WebsiteLearn More About AADDOM: Website

Today's Guest:Teresa DuncanPresident of Odyssey ManagementTeresa is a speaker and writer with over 20 years’ experience in healthcare. Her areas of expertise include revenue protection using proven accounts receivable and insurance methods; and helping doctors and managers establish solid management systems. A recipient of the Lifetime Achievement Award from the American Association of Dental Office Management, she understands the importance of continuing education.She is the author of Moving Your Patients to Yes: Easy Insurance Conversations and a contributing author to the ADA’s Annual CDT Companion Guide™. Teresa is a frequent contributor to multiple dental publications. She was a founding Trustee for the auxiliary-learning focused DALE Foundation. Teresa is a member of several organizations including Women in DSO and the National Association of Dental Plans.She has been named one of the Top 25 Women in Dentistry by Dental Products Report Magazine and is recognized annually as a Leader in Consulting by Dentistry Today. She provided consulting assistance in the development of the American Dental Association’s Guidelines for Practice Success™. Her podcasts “Nobody Told Me That!” and “Chew On This!” provide regular coding and management updates. Teresa received her Master’s Degree in Healthcare Management from Marymount University.

Today's Guest:Allison Lacoursiere, RDA, OA, CPC, ELI-MPCEO & Founder | Clear Coaching Co-Founder | DentalflixAllison Lacoursiere is a ICF Certified Professional Coach with a focus on leadership, high performance and self worth,. As the founder of Clear Coaching, she is an expert in helping individuals step into their greatest potential through powerful communication and mindset strategies. She has years of experience helping organizations streamline their efficiency while increasing organization health, performance and production using the Humans First methodology. She has over a decade of dental experience, is a lifetime member to AADOM, started her career as an RDA at SAIT where she now holds a board member position, specialized as an Orthodontic Assistant, as well as Certified Dental Office Manager through the University of Toronto Factulty of Dentistry program.Allison completed a professional designation at the Rotman’s Business School on Women in Business and has founded the Women in Digital Dentistry program, a national mastermind program focused on empowerment and innovation, in partnership with Align Technology.  Allison is a faculty member of Align Technology, Upgrade Dental, and the Dental Speakers Institute.Additionally, she is a accredited as a coach through the International Coaches Federation holding her ACC accreditation, UC Davis for Coaching as a Manager. She is certified as a Transformational Trainer through Lionspeak. 

AADOM Radio Presents:The AADOM Influencer Series w/John Stamper, Founder of John Stamper Media.More About John:With over 25 years of leadership, business development, and entrepreneurial experience, John Stamper has carved a niche in the world of social media branding and digital storytelling. As the founder of John Stamper Media, he has revolutionized how companies amplify their presence online, driving significant engagement and growth through strategic content creation.John’s journey began in the U.S. Navy as a submariner, where he developed a deep appreciation for human achievement and the collaborative spirit. This foundation fueled his passion for motivating others to bridge the gap between the present and a successful future, blending joy with commitment and sacrifice. Transitioning to the dental industry, where he has now spent two decades, John's diverse experiences range from sales management at Brasseler USA to comprehensive practice development with Mortenson Dental Partners. His hands-on work with dental teams across the U.S. has given him a 360-degree perspective on dentistry, focusing on communication, unscheduled treatment, and data-driven decision-making. In 2019, John channeled his vast experiences into founding John Stamper Media. The company specializes in helping businesses catapult their narratives into the public eye via organic social media strategies and compelling video content. A seasoned host and producer, John has hosted and produced over 400 podcast episodes across four different series, interviewing more than 1500 people. He has also been instrumental in managing and streaming over 75 live and virtual events to social media, driving a robust online presence that has engaged tens of thousands of people with over a million and a half views & downloads. When he's not steering digital campaigns or hosting podcasts, John transforms into DJ IV, bringing his dynamic energy to the music scene. Happily married to Hilary, he is a dedicated father to six children, balancing a thriving professional life with a vibrant family dynamic.Learn More About: John Stamper MediaLearn More About: AADOM