The Business of Healthcare Podcast with Tara Humphrey

Alex Rothwell, Chief Executive of the NHS Counter Fraud Authority, discusses the issue of fraud in the NHS in England. Alex highlights the importance of addressing fraud in the NHS, as any money lost to fraud could have been spent on healthcare outcomes.   The conversation explores the importance of fraud prevention and control measures in the healthcare sector, and emphasises the need for a cultural change that prioritises reducing loss to budgets and managing risk. The conversation concludes by discussing the motivations behind fraud and the role of good governance in preventing it.   Takeaways The NHS Counter Fraud Authority is responsible for tackling fraud, bribery, and corruption in the NHS in England. Fraud in the NHS is a significant issue, with an estimated £1.2 billion lost to fraud each year. There are different types of fraud in the NHS, including internal staff fraud, corruption, and fraud committed by external individuals or organisations. Preventing fraud is a priority, and organisations should have control measures in place to mitigate risk. Proactive measures, such as checking declarations of interest and identifying red flags, are essential in preventing fraud. Good governance plays a vital role in preventing fraud and creating a culture of transparency and accountability. Work with me     I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I’ve worked with 11 Training Hubs and supported over 200 Primary Care Networks and 6 GP Federations.   I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices.    I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 blogs.    For more weekly insights and advice sign up to my newsletter.     Improving the Business of Healthcare – One Episode at a Time     Thanks for tuning into this week’s episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share.

In this conversation, Tara interviews Phin Robinson, Founder and director of Pure Physiotherapy.   They discuss how Phin scaled his organisation from a small practice to a national business with nearly 500 employees. Phin discusses the role of physiotherapy in primary care and the importance of health and wellbeing.   He talks about the Gojo app, which promotes physical activity, and the benefits of team based challenges, and shares insights on growing a service based business in the NHS.   Key takeaways Passion and values are key drivers in scaling a business and building a strong company culture. Transitioning from a clinical role to a leadership role requires continuous learning and adaptation. Creating a supportive and inclusive environment for the team is crucial for success. Promoting health and wellbeing is important, both for patients and healthcare professionals. Team based challenges, like the Gojo app, can encourage physical activity and friendly competition. Providing a quality service and maintaining a good reputation are crucial for winning clients in primary care. Transparency and authenticity are important when promoting a personal brand on social media. Exercise and physical activity can help in bouncing back from a bad day at work and maintaining overall wellbeing. Contact Pure Physio by visiting their website  Connect with Phin on Linkedin Connect with Pure Physio on Linkedin Work with me     I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I’ve worked with 11 Training Hubs and supported over 200 Primary Care Networks and 6 GP Federations.   I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices.    I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 blogs.    For more weekly insights and advice sign up to my newsletter.     Improving the Business of Healthcare – One Episode at a Time     Thanks for tuning into this week’s episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share.

Helen Gillivan & Dr Mayur Vibhuti join Tara to discuss their work in adult social care and primary care, as well as their collaboration on an innovation project.  They share their experiences with leadership development programmes and the importance of continuity and sustainability in these programmes. The episode also highlights the importance of investing in the workforce and developing leadership skills. The evaluation of the programme shows that participants feel more confident as leaders and have a better understanding of collaboration and system thinking. The conversation concludes with a discussion on the future of integrated care and the need for inclusivity. Key takeaways: Continuity and sustainability are important in leadership development programmes to ensure ongoing support and improvement. The concept of integrated neighbourhood teams is still evolving, and there is a need to define and understand their practical implementation. Leadership programmes can help individuals from different sectors and professions come together to challenge the status quo and work towards shared goals. The success of integrated neighborhood teams depends on breaking down barriers, coordinating care, and focusing on the needs of the individual. Funding is essential for achieving truly integrated care Investing in the workforce and developing leadership skills is crucial Participants in the programme feel more confident as leaders and have a better understanding of collaboration and system thinking Link with Helen Link with Dr Mayur Vibhuti Work with me     I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I’ve worked with 11 Training Hubs and supported over 200 Primary Care Networks and 6 GP Federations.   I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices.    I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 blogs.    For more weekly insights and advice sign up to my newsletter.     Improving the Business of Healthcare – One Episode at a Time     Thanks for tuning into this week’s episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share.

What if the common perceptions about living with type 1 diabetes were completely wrong? Join us for an engaging conversation with Chris Bright, a dynamic advocate who is reshaping the narrative around this condition. Chris, who successfully manages his diabetes while excelling in sports and serving as the Community Partnerships and Events Lead at Breakthrough T1D UK, formerly known as JDRF UK, shares his inspiring journey.  Hear about the importance of education and awareness, and how collaboration between healthcare providers and organisations can lead to better support for families facing similar challenges. As we discuss the anticipation of Breakthrough T1D's upcoming campaign, you'll hear about the personal stories and collective efforts that drive advocacy and hope. Whether you're directly affected by type 1 diabetes or simply eager to learn more, this episode offers valuable insights and inspiration from Chris's remarkable journey and the communities he's helped to build. Visit Breakthrough T1D UK's website here. The Diabetes Football community page can also be found here Find Chris Bright on Linkedin   Work with me     I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I’ve worked with 11 Training Hubs and supported over 200 Primary Care Networks and 6 GP Federations.   I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices.    I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 blogs.    For more weekly insights and advice sign up to my newsletter.     Improving the Business of Healthcare – One Episode at a Time     Thanks for tuning into this week’s episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share.

Rukshana Kapasi, Director of Health for Barnardo's, discusses her role in transforming the organisation into a health and social care organisation. She highlights the wide range of services provided by Barnardo's, from mental health support to employment and training programmes.   Rukshana offers advice for new directors, such as taking time to understand the organisation's culture and building credibility through behavior and results.   Contact Details rukshana.kapasi@barnardos.org.uk Linkedin Details Work with me     I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I’ve worked with 11 Training Hubs and supported over 120 Primary Care Networks and 3 GP Federations.   I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices.    I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 blogs.    For more weekly insights and advice sign up to my newsletter.     Improving the Business of Healthcare – One Episode at a Time     Thanks for tuning into this week’s episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share.

Sue Lacey Bryant, Visiting Professor in Knowledge and Information Mobilisation at Manchester Metropolitan University joins Tara to discuss health literacy and its impact on healthcare outcomes. They explore the definition of health literacy and the skills and confidence needed to navigate the healthcare system. Highlights include: The barriers faced by individuals with low health literacy, such as difficulty understanding written health information and communicating with healthcare professionals. Sue emphasises the importance of addressing health literacy at both the organisational and individual level. Sue shares examples of initiatives and partnerships aimed at improving health literacy. The role of knowledge services in supporting evidence-informed decision making and the need for co-designing patient information materials. https://healthworks.uk/home is the details for the Complete Care Community Programme   Work with me     I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I’ve worked with 11 Training Hubs and supported over 120 Primary Care Networks and 3 GP Federations.   I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices.    I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 blogs.    For more weekly insights and advice sign up to my newsletter.     Improving the Business of Healthcare – One Episode at a Time     Thanks for tuning into this week’s episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share

Christiana Melam, founder and CEO of the National Association of Link Workers, discusses social prescribing and the role of social prescribing link workers in healthcare.  Tara's conversation with Christiana Melam, founder and CEO of the National Association of Social Prescribing Link Workers, promises to reveal the power of community engagement in improving public health. Honored with an MBE for her efforts, Christiana shares her incredible journey from banking to pioneering social prescribing, shedding light on the vital role of reaching people where they are to enhance health and well-being. They uncover the necessity of integrating social prescribing link workers into primary care networks and the challenges that come with it. Christiana discusses how these roles are pivotal in addressing non-clinical needs and bridging the gap in healthcare delivery.  Takeaways Understanding the role of social prescribing link workers is crucial for driving change in healthcare. Primary care networks should focus on identifying the problem they are solving and the outcomes they seek. Organisational maturity and a clear vision are essential for successful implementation of social prescribing. Innovation and collaboration are key to maximising resources and addressing the challenges in healthcare.  Training and career development opportunities are essential for the professionalisation of social prescribing link workers. The NLW is calling for support from primary care networks and employers to ensure the sustainability and success of social prescribing. To purchase the 'The Social Prescribing Link Worker Model: Insights and Perspectives from Practice' book, click here. Visit the National Association of Link Workers Membership Page here. Work with me     I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I’ve worked with 11 Training Hubs and supported over 120 Primary Care Networks and 3 GP Federations.   I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices.    I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 blogs.    For more weekly insights and advice sign up to my newsletter.     Improving the Business of Healthcare – One Episode at a Time     Thanks for tuning into this week’s episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share

Building on episodes 312, 314, and 322, Tara returns to discuss the strategic tools to transform your healthcare leadership. Dive into practical frameworks like SWOT analysis, mind mapping, fishbone diagrams, and the RACI framework. These tools are pivotal for better decision-making, risk management, and enhanced communication within your organisation. Key Takeaways: Master the SWOT analysis for strategic planning and risk management. Use mind mapping to organise and visualise information. Implement fishbone diagrams for root cause analysis and service redesign. Apply the RACI framework to clarify roles and responsibilities in project management. This episode is a treasure trove of practical strategies to help you lead more effectively in the ever-evolving landscape of healthcare.   Episode Mentions LinkedIn Post on mind mapping  Building a second brain book Fish Bone Graphic   Work with me     I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I’ve worked with 11 Training Hubs and supported over 120 Primary Care Networks and 3 GP Federations.   I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices.    I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 blogs.    For more weekly insights and advice sign up to my newsletter.     Improving the Business of Healthcare – One Episode at a Time     Thanks for tuning into this week’s episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Find us on LinkedIn or visit our website:  THC Primary Care.   

"Run your own race."   Dr Dan Bunstone joins Tara this week, discussing his career journey and his current role at Etcetera Health.   Dan explains the concept of lifestyle medicine and the importance of empowering individuals to manage their health, where they have onboarded and treated hard-to-reach patients, resulting in controlled blood pressure and potential savings of heart attacks and strokes.   Tara finishes the episode by asking Dan to provide advice for primary care networks, healthcare professionals, network managers, and tech companies..   Dan & Tara's key takeaways: Lifestyle medicine, focusing on exercise, good diets, and sleep patterns, can have a powerful impact on health and is often more effective than medication. Running your own race and not comparing yourself to others is key. Finding time for exercise is crucial, even for busy healthcare professionals. Collaboration and proving cost savings are essential for primary care networks. Engaging with primary care as a tech company requires choosing the right partners and demonstrating clear benefits. Building a personal brand involves staying on message and being genuine. To find out more about the Primary Care Network Members Club visit our website here.  Work with me     I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I’ve worked with 11 Training Hubs and supported over 120 Primary Care Networks and 3 GP Federations.   I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices.    I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 blogs.    For more weekly insights and advice sign up to my newsletter.     Improving the Business of Healthcare – One Episode at a Time     Thanks for tuning into this week’s episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Find us on LinkedIn or visit our website:  THC Primary Care.   

Lucy Thompson is a medical tattoo artist who specialises in 3D realistic and nipple tattoos joins Tara on the podcast this week.   Lucy founded the Nipple Innovation Project, a charity that provides realistic and permanent nipple tattoos for individuals who have undergone mastectomies.   Lucy's goal is to break down the stigma surrounding nipple tattoos and provide access to this important service for those who need it.   Join Lucy and Tara this week as they break down stigmas.   Reach out to Lucy on: Linkedin - Lucy Thompson Instagram - Lucy Thompson Nipple Innovation Project   To find out more about the Primary Care Network Members Club visit our website here.  Work with me     I’m Tara Humphrey and I’m the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I’ve worked with 11 Training Hubs and supported over 120 Primary Care Networks and 3 GP Federations.   I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices.    I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I’m also published in the London Journal of Primary Care and the author of over 250 blogs.    For more weekly insights and advice sign up to my newsletter.     Improving the Business of Healthcare – One Episode at a Time     Thanks for tuning into this week’s episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Find us on LinkedIn or visit our website:  THC Primary Care.