Making Risk Flow | The Future of Insurance

Fan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode of Making Risk Flow, host Juan de Castro speaks with Johan Slabbert, an Independent Senior Advisor for Insurance Advisory Partners, to delve into the transformative impact of AI and data analytics on the insurance industry. With over 30 years of international experience, Johan has held key executive roles, including CFO for Latin America and the Caribbean at AIG and CEO positions at Augustus Specialty, Chaucer Group, MS Amlin, and MSIG Holdings. Johan’s global journey has undoubtedly enriched his expertise across diverse insurance markets.Together, Juan and Johan explore the transformative role of AI in underwriting, particularly in managing the increasingly complex landscape of data integration. They discuss the balance between traditional data sources and new digital data streams and how AI-driven automation is unlocking more dynamic approaches to risk assessment. Johan also sheds light on the shift from simple system upgrades to broader, strategic transformations within insurance, emphasising how AI can support portfolio-level decision-making while reshaping the role of the underwriter.If you'd prefer to watch the episode instead, simply click here!To receive a custom demo from Cytora, click here and use the code 'Making Risk Flow'.Our previous guests include: Bronek Masojada of PPL, Craig Knightly of Inigo, Andrew Horton of QBE Insurance, Simon McGinn of Allianz, Stephane Flaquet of Hiscox, Matthew Grant of InsTech, Paul Brand of Convex, Paolo Cuomo of Gallagher Re, and Thierry Daucourt of AXA.Check out the three most downloaded episodes: The Five Pillars of Data Analytics Strategy in Insurance | Craig Knightly, Inigo 20 Years as CEO of Hiscox: Personal Reflections and the Evolution of PPL | Bronek Masojada Implementing ESG in the Insurance and Underwriting Space | Simon Tighe, Chaucer, and Paul McCarney, Moody's

Fan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode of Making Risk Flow, host Juan de Castro speaks with Jillian Slyfield, the Chief Innovation Officer at Aon, a global leader in risk management and insurance solutions, helping organisations tackle complex risks with innovative, data-driven approaches. With years of experience at the forefront of technological change, Jillian has a unique perspective on how data is reshaping the insurance landscape and driving new opportunities for clients and insurers alike.Together, Juan and Jillian discuss Aon's three main strategic innovation focusses: enhancing data and analytics capabilities, advancing future mobility solutions, and driving digital transformation. Plus, the duo also cover Aon’s billion-dollar investment in data architecture modernisation, the growing complexities of managing risk as vehicle technology evolves, the development of a digital marketplace aimed at streamlining interactions between brokers, carriers, and clients, and the enticing potential of AI and telematics. If you'd prefer to watch the episode instead, simply click here!To receive a custom demo from Cytora, click here and use the code 'Making Risk Flow'.Our previous guests include: Bronek Masojada of PPL, Craig Knightly of Inigo, Andrew Horton of QBE Insurance, Simon McGinn of Allianz, Stephane Flaquet of Hiscox, Matthew Grant of InsTech, Paul Brand of Convex, Paolo Cuomo of Gallagher Re, and Thierry Daucourt of AXA.Check out the three most downloaded episodes: The Five Pillars of Data Analytics Strategy in Insurance | Craig Knightly, Inigo 20 Years as CEO of Hiscox: Personal Reflections and the Evolution of PPL | Bronek Masojada Implementing ESG in the Insurance and Underwriting Space | Simon Tighe, Chaucer, and Paul McCarney, Moody's

Fan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this special episode of Making Risk Flow, host Juan de Castro engages an esteemed panel of insurance industry experts during InsTech’s recent Beyond Theory event in London. The panel features James Wright, Head of Technology at Beazley; Henrik Bjørnstad, Managing Director of National Markets at Markel International; and Jason Howes, Chief Transformation Officer at Allianz Insurance. Together, they explore the evolving landscape of commercial insurance, with a particular focus on digital transformation and its implications for underwriting processes.Juan prompts the panel to candidly discuss their transformation journeys, uncovering the distinct challenges each company encounters as they modernise operations and enhance customer experiences. James details Beazley’s efforts to centralise operations for better SME client service, emphasising the importance of tailored underwriting for diverse risks. Jason outlines Allianz’s ambitious strategy to digitise and simplify its services, underlining the need to meet rising customer expectations. Meanwhile, Henrik illustrates how prioritising workflow improvements has significantly boosted productivity and customer satisfaction in underwriting, especially in speciality lines. The discussion also delves into strategies for fostering a cultural shift among underwriters to embrace innovative digital tools.If you'd prefer to watch the episode instead, simply click here!To receive a custom demo from Cytora, click here and use the code 'Making Risk Flow'.Our previous guests include: Bronek Masojada of PPL, Craig Knightly of Inigo, Andrew Horton of QBE Insurance, Simon McGinn of Allianz, Stephane Flaquet of Hiscox, Matthew Grant of InsTech, Paul Brand of Convex, Paolo Cuomo of Gallagher Re, and Thierry Daucourt of AXA.Check out the three most downloaded episodes: The Five Pillars of Data Analytics Strategy in Insurance | Craig Knightly, Inigo 20 Years as CEO of Hiscox: Personal Reflections and the Evolution of PPL | Bronek Masojada Implementing ESG in the Insurance and Underwriting Space | Simon Tighe, Chaucer, and Paul McCarney, Moody's

Fan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.Making Risk Flow is back for its sixth season! In the first episode of the new series, host Juan de Castro speaks with Bettina Dietsche, Chief People and Culture Officer at Allianz Group, one of the world's largest and most diversified insurance and asset management companies. Bettina is a global executive with over 25 years of international experience in leading and managing business, sales, and operational divisions in the financial services, insurance, and IT industries.Together, Juan and Bettina discuss the intersection of technology, people, and culture in the ever-evolving landscape of commercial insurance. The pair also talk through how to foster a culture that embraces both digital transformation and personal development, the need for upskilling for the future via lifelong learning, and the importance of valuing and leveraging the experience of older employees while also embracing the innovation and dynamism of younger generations.If you'd prefer to watch the episode instead, simply click here!To receive a custom demo from Cytora, click here and use the code 'Making Risk Flow'.Our previous guests include: Bronek Masojada of PPL, Craig Knightly of Inigo, Andrew Horton of QBE Insurance, Simon McGinn of Allianz, Stephane Flaquet of Hiscox, Matthew Grant of InsTech, Paul Brand of Convex, Paolo Cuomo of Gallagher Re, and Thierry Daucourt of AXA.Check out the three most downloaded episodes: The Five Pillars of Data Analytics Strategy in Insurance | Craig Knightly, Inigo 20 Years as CEO of Hiscox: Personal Reflections and the Evolution of PPL | Bronek Masojada Implementing ESG in the Insurance and Underwriting Space | Simon Tighe, Chaucer, and Paul McCarney, Moody's

Fan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.While we take a seasonal break over the summer, we're excited to bring you a special series of Greatest Hits episodes! These episodes highlight the most impactful discussions from past seasons of Making Risk Flow; offering both new listeners a chance to catch up on the essential conversations that have shaped our industry, and long-time followers an opportunity to revisit the insights that continue to resonate today. We hope you enjoy revisiting these highlights, and we look forward to bringing you new content soon.In this Greatest Hits episode, Juan is joined by Simon Cooper-Williams (Director of Portfolio Development Solutions at Markel International) and Jamie Wilson (Head of Pricing and Innovation at Hyperexponential). Together they discuss how the role of actuaries has evolved over the years, and how they work together with underwriters to achieve more dynamic and informed pricing decisions.To receive a custom demo from Cytora, click here and use the code 'Making Risk Flow'.Our previous guests include: Bronek Masojada of PPL, Craig Knightly of Inigo, Andrew Horton of QBE Insurance, Simon McGinn of Allianz, Stephane Flaquet of Hiscox, Matthew Grant of InsTech, Paul Brand of Convex, Paolo Cuomo of Gallagher Re, and Thierry Daucourt of AXA.Check out the three most downloaded episodes: The Five Pillars of Data Analytics Strategy in Insurance | Craig Knightly, Inigo 20 Years as CEO of Hiscox: Personal Reflections and the Evolution of PPL | Bronek Masojada Implementing ESG in the Insurance and Underwriting Space | Simon Tighe, Chaucer, and Paul McCarney, Moody's

Fan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.While we take a seasonal break over the summer, we're excited to bring you a special series of Greatest Hits episodes! These episodes highlight the most impactful discussions from past seasons of Making Risk Flow; offering both new listeners a chance to catch up on the essential conversations that have shaped our industry, and long-time followers an opportunity to revisit the insights that continue to resonate today. We hope you enjoy revisiting these highlights, and we look forward to bringing you new content soon.In this Greatest Hits episode, Juan discusses implementing ESG with Simon Tighe, Group Head of Investments, Treasury and Credit Risk at Chaucer Group, and Paul McCarney, Senior Director of Insurance Product Strategy at Moody's. Together, the trio talk through the relevance of ESG data in insurance, the need for standardised data, and how the industry can unite to create a more sustainable future.To receive a custom demo from Cytora, click here and use the code 'Making Risk Flow'.Our previous guests include: Bronek Masojada of PPL, Craig Knightly of Inigo, Andrew Horton of QBE Insurance, Simon McGinn of Allianz, Stephane Flaquet of Hiscox, Matthew Grant of InsTech, Paul Brand of Convex, Paolo Cuomo of Gallagher Re, and Thierry Daucourt of AXA.Check out the three most downloaded episodes: The Five Pillars of Data Analytics Strategy in Insurance | Craig Knightly, Inigo 20 Years as CEO of Hiscox: Personal Reflections and the Evolution of PPL | Bronek Masojada Implementing ESG in the Insurance and Underwriting Space | Simon Tighe, Chaucer, and Paul McCarney, Moody's

Fan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.While we take a seasonal break over the summer, we're excited to bring you a special series of Greatest Hits episodes! These episodes highlight the most impactful discussions from past seasons of Making Risk Flow; offering both new listeners a chance to catch up on the essential conversations that have shaped our industry, and long-time followers an opportunity to revisit the insights that continue to resonate today. We hope you enjoy revisiting these highlights, and we look forward to bringing you new content soon.In this Greatest Hits episode of Making Risk Flow, host Juan de Castro is joined by his good friend and Deputy CUO and Head of Third Party at Inigo Insurance, Craig Knightley. During their conversation, the pair discuss just how data analytics and insights can play a pivotal role in gaining a competitive advantage in insurance and ensure underwriters are more accurate in risk selection. Plus, Craig outlines the five pillars of Indigo's strategy: great data, great analysis, a great underwriting workbench, portfolio underwriting, and partnering with clients.To receive a custom demo from Cytora, click here and use the code 'Making Risk Flow'.Our previous guests include: Bronek Masojada of PPL, Craig Knightly of Inigo, Andrew Horton of QBE Insurance, Simon McGinn of Allianz, Stephane Flaquet of Hiscox, Matthew Grant of InsTech, Paul Brand of Convex, Paolo Cuomo of Gallagher Re, and Thierry Daucourt of AXA.Check out the three most downloaded episodes: The Five Pillars of Data Analytics Strategy in Insurance | Craig Knightly, Inigo 20 Years as CEO of Hiscox: Personal Reflections and the Evolution of PPL | Bronek Masojada Implementing ESG in the Insurance and Underwriting Space | Simon Tighe, Chaucer, and Paul McCarney, Moody's

Fan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In the final episode of Season 5 of Making Risk Flow, host Juan de Castro sits down with James Platt, Co-Founder and Operating Partner of Trimstone Partners, a boutique strategy consulting business focused on supporting major strategic change in the insurance, asset and wealth management industries. James has an illustrious career in operational transformation and technology innovation, having played pivotal roles as a consultant and partner at Boston Consulting Group and as the CEO of Digital Solutions at Aon.Together, Juan and James discuss why James believes the combined ratio is the worst thing that ever happened to the insurance industry, the reasons why the industry hasn’t evolved as successfully as the mortgage and asset management sectors have, and why data, digitisation, and decision-making can be the levers for change.If you'd prefer to watch the episode instead, simply click here!To receive a custom demo from Cytora, click here and use the code 'Making Risk Flow'.Our previous guests include: Bronek Masojada of PPL, Craig Knightly of Inigo, Andrew Horton of QBE Insurance, Simon McGinn of Allianz, Stephane Flaquet of Hiscox, Matthew Grant of InsTech, Paul Brand of Convex, Paolo Cuomo of Gallagher Re, and Thierry Daucourt of AXA.Check out the three most downloaded episodes: The Five Pillars of Data Analytics Strategy in Insurance | Craig Knightly, Inigo 20 Years as CEO of Hiscox: Personal Reflections and the Evolution of PPL | Bronek Masojada Implementing ESG in the Insurance and Underwriting Space | Simon Tighe, Chaucer, and Paul McCarney, Moody's

Fan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode of Making Risk Flow, Juan de Castro speaks with Bob Gadaleta, Executive Vice President at Twin Maples Speciality, a new division of Starr Insurance designed to focus on serving mid-market businesses through wholesale brokers in the US. Bob joined Starr to assume this newly created position, bringing over 29 years of insurance industry experience in underwriting and field sales leadership, including stints at Hiscox and AIG.Over the course of their conversation, Juan and Bob discuss how Twin Maples Specialty aims to streamline workflows, use data-driven insights, and attract top talent to provide efficient and innovative solutions for brokers. Plus, the duo also discuss what the insurance industry can learn from the insurtech startup mindset, how prioritisation can lead to superior risk selection, and why brokers don’t want, yet another, portal.If you'd prefer to watch the episode instead, simply click here!To receive a custom demo from Cytora, click here and use the code 'Making Risk Flow'.Our previous guests include: Bronek Masojada of PPL, Craig Knightly of Inigo, Andrew Horton of QBE Insurance, Simon McGinn of Allianz, Stephane Flaquet of Hiscox, Matthew Grant of InsTech, Paul Brand of Convex, Paolo Cuomo of Gallagher Re, and Thierry Daucourt of AXA.Check out the three most downloaded episodes: The Five Pillars of Data Analytics Strategy in Insurance | Craig Knightly, Inigo 20 Years as CEO of Hiscox: Personal Reflections and the Evolution of PPL | Bronek Masojada Implementing ESG in the Insurance and Underwriting Space | Simon Tighe, Chaucer, and Paul McCarney, Moody's

Fan Mail: Got a challenge digitizing your intake? Share it with us, and we’ll unpack solutions from our experience at Cytora.In this episode of Making Risk Flow, host Juan de Castro speaks with Stephane Flaquet, the Group Chief Operations and Technology Officer at Hiscox. Stephane is a financial services professional with broad experience in all aspects of operations, technology, and change management. Stephane’s love for the industry spawns from the social purpose of insurance, and the responsibility of protecting clients' assets, as well as the industry's ability to be a great place to combine people and technology.Together, Juan and Stephane discuss the vital roles of culture, leadership, and data in the insurance industry today. The pair also highlight how Hiscox's unique culture has contributed to its success, explore the essential characteristics of strong leadership and the challenges of maintaining a thriving culture as a company grows, why diverse teams increase business performance in insurance, and what insurance professionals can learn from elite sporting teams. If you'd prefer to watch the episode instead, simply click here!To receive a custom demo from Cytora, click here and use the code 'Making Risk Flow'.Our previous guests include: Bronek Masojada of PPL, Craig Knightly of Inigo, Andrew Horton of QBE Insurance, Simon McGinn of Allianz, Stephane Flaquet of Hiscox, Matthew Grant of InsTech, Paul Brand of Convex, Paolo Cuomo of Gallagher Re, and Thierry Daucourt of AXA.Check out the three most downloaded episodes: The Five Pillars of Data Analytics Strategy in Insurance | Craig Knightly, Inigo 20 Years as CEO of Hiscox: Personal Reflections and the Evolution of PPL | Bronek Masojada Implementing ESG in the Insurance and Underwriting Space | Simon Tighe, Chaucer, and Paul McCarney, Moody's